Aisha Henison

I have spent the last 10 years working in roles that required clear communication, careful records, and steady follow-through, and I would like to bring that experience to the Financial Aid Administrator role. The work appeals to me because it sits at the point where accurate processing and real support for students have to go together. I also like roles where the details matter and the person behind the paperwork matters too.

I bring a combination of skills and talents which I have developed through a lengthy and rewarding career. I am well-versed in packaging Title IV funding and validating eligibility while having proficiency in audit and quality control. In previous roles, I have contributed to organizational improvements, collaborative team efforts and attainment of key business targets.

Quality Control Specialist/Financial Aid Technician - Ember Education

(2018-01 - 2026-09)

• Analyzed eligibility rules and documentation to make accurate, compliant decisions across 50–60 cases daily
• Audited financial records and complex transactions, resolving discrepancies and strengthening audit-ready documentation
• Partnered across compliance, finance, operations, and audit to resolve escalations and improve workflows

Financial Literacy Team Lead - Adtalem Global Education

(2013-01 - 2018-01)

• Led and coached 15 professionals, strengthening quality, documentation, and regulatory compliance
• Increased productivity by 250% and improved quality from 60% to more than 93% through workflow redesign and process controls
• Reduced cohort default rates by 12.7% through proactive outreach and counseling to more than 40,000 students

Student Finance Consultant I / II / III - DeVry University / Adtalem Global Education | Chamberlain University

(2008-01 - 2013-01)

• Resolved 30+ complex and escalated issues monthly through system analysis, policy review, and troubleshooting
• Supported enrollment process design and performed User Acceptance Testing (UAT) to validate workflows before launch
• Developed training resources and served as a liaison across business users, management, and operations

LTD Case Worker / Medical Insurance Processor Lead - Risk Management Alternatives

(2002-01 - 2007-01)

• Managed complex disability cases, reviewing medical, occupational, financial, and vocational records to assess eligibility and determine next steps

Master of Business Administration (MBA) - Kaplan University (2015)

Bachelor of Science - Liberal Arts & Business Administration - Iowa State University (2013)