Aisha Henison

Operations and claims professional skilled in complex case review, process improvement, and quality assurance. Led teams, increased productivity by 250%, raised quality above 93%, and delivered accurate, audit-ready decisions across high-volume workflows.

Quality Control Specialist/Financial Aid Technician - Ember Education

(2018-01 - 2026-09)

• Analyzed eligibility rules and documentation to make accurate, compliant decisions across 50–60 cases daily
• Audited financial records and complex transactions, resolving discrepancies and strengthening audit-ready documentation
• Partnered across compliance, finance, operations, and audit to resolve escalations and improve workflows

Financial Literacy Team Lead - Adtalem Global Education

(2013-01 - 2018-01)

• Led and coached 15 professionals, strengthening quality, documentation, and regulatory compliance
• Increased productivity by 250% and improved quality from 60% to more than 93% through workflow redesign and process controls
• Reduced cohort default rates by 12.7% through proactive outreach and counseling to more than 40,000 students

Student Finance Consultant I / II / III - DeVry University / Adtalem Global Education | Chamberlain University

(2008-01 - 2013-01)

• Resolved 30+ complex and escalated issues monthly through system analysis, policy review, and troubleshooting
• Supported enrollment process design and performed User Acceptance Testing (UAT) to validate workflows before launch
• Developed training resources and served as a liaison across business users, management, and operations

LTD Case Worker / Medical Insurance Processor Lead - Risk Management Alternatives

(2002-01 - 2007-01)

• Managed complex disability cases, reviewing medical, occupational, financial, and vocational records to assess eligibility and determine next steps

Master of Business Administration (MBA) - Kaplan University (2015)

Bachelor of Science - Liberal Arts & Business Administration - Iowa State University (2013)