IT Help Desk - Business Management - Data Analysis
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I have more than 15 years of combined experience in the IT Field and Business Management. A veteran who embraces teamwork and loyalty.
Resourceful bilingual IT and business operations professional with 16+ years of experience in customer service, data analysis, and team leadership. CompTIA Security+ and A+ certified, with a strong foundation in cybersecurity principles, threat detection, and remote troubleshooting. Proven success in federal and private sector environments, with a passion for optimizing workflows and securing digital systems.
Seeking a remote IT Support or Cybersecurity Analyst role to apply technical expertise and strategic thinking.
Associate Degree – E-Commerce & Business Administration
Northern Virginia Community College – Annandale, VA | Mar 2010
Certificate – Marketing
Northern Virginia Community College – Annandale, VA | Mar 2014
