Alec Leonard
Customer-focused professional with 5+ years of experience in customer success, sales, and operations
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About
Customer-focused professional with 5+ years of experience driving customer adoption, building long-term relationships, and solving problems across sales, logistics, and hospitality. Known for delivering exceptional customer experiences, earning repeat business, improving operational processes, and collaborating across teams to ensure customer success. Seeking an SMB Customer Success Manager, Implementation Specialist, Customer Support, or Account Management role.
Experience
Delivery Driver at Jonatis Logistics LLC (2024-02 – 2026-07)
- Managed relationships with 200+ customers daily while maintaining 99%+ on-time delivery performance.
- Resolved customer questions and service issues independently, ensuring a positive customer experience in a fast-paced environment.
- Redesigned and optimized 7 of the company's 8 delivery routes, improving operational efficiency and daily execution.
- Partnered with dispatch and operations teams to identify process improvements that increased route efficiency.
- Built trust with residential and commercial customers through proactive communication, reliability, and consistent service.
Sales Associate at Betten Honda (2021-05 – 2024-02)
- Managed a portfolio of 80–100+ customers each month from initial discovery through delivery and post-sale follow-up.
- Consistently sold 20–25+ vehicles per month while generating 40%+ repeat and referral business through relationship-focused service.
- Maintained 98%+ customer satisfaction by providing consultative guidance, proactive communication, and responsive follow-up.
- Earned Honda Gold Level Sales Certification within the first full year.
- Finished 2nd in the Rookie of the Year sales competition.
- Partnered with finance, service, and leadership teams to deliver a seamless customer onboarding and ownership experience.
Server at Soaring Eagle Casino (2017-09 – 2021-05)
- Delivered exceptional service to 80+ guests per shift while maintaining a 98%+ guest satisfaction experience.
- Selected to train and mentor 10+ new employees on customer service standards, operations, and team workflows.
- Thrived in a fast-paced environment by managing competing priorities while delivering a consistently high-quality customer experience.
Education
Bachelor of Science in Social Sciences – Central Michigan University
