Krystal Tuitavuki

Dedicated Customer Service Professional with 10 years of experience delivering exceptional customer support and building positive customer relationships. Strong communication, problem-solving, and interpersonal skills with a proven ability to enhance customer satisfaction and resolve concerns effectively. Experienced in training and mentoring new team members while maintaining high standards of service.

Quick to learn new skills, adaptable to changing environments, and committed to continuous professional growth. Seeking a long-term opportunity with an organization where I can contribute my experience, skills, and strong work ethic.

Customer Service Agent/Billing Agent - PrePass LLC

(2024-10 - 2026-05)

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• I worked with CRM applications and notating interactions.
• Resolved customer complaints through effective communication and problem-solving.
• Handled high call volumes while maintaining professionalism and patience.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Conducted regular follow-up calls with customers in resolving their issues.
• Collected deposit or payment and arranged for billing.
• Adjusted bills and refunded money in order to help resolve customers' service or billing complaints.
• Followed company policies and procedures in order to meet customer needs as well as the company.

Customer Service Representative - Melaleuca

(2023-05 - 2024-06)

• Handled high call volumes, to deliver quality customer experience.
• Filled orders, refunds, product complaints, and customer applications.
• Documented, researched and resolved customer issues.
• Met the company's performance standard goal every month.

Customer Pickup Coordinator - FEDEX

(2022-01 - 2022-12)

• Provided internal and external customer service and issue resolution within defined timeframes.
• Established new and existing FedEx Ground scheduled pickups, which required communication and coordination with sales, customers, independent contractors/drivers and station management.
• Responded to daily inquiries and requests for assistance from independent contractors/drivers and station managers to help support service recovery of packages.
• Performed requested pickup transfers and obtained customer approval for pickup window change to help provide optimal pickup experience and ensure on-time pickups.
• Monitored customer service related to on-road package status and coordinated customer communication to independent contractors/drivers for notification and response.
• Investigated calls regarding customer-perceived missed pickups and facilitates resolution.
• Surveyed new shippers regarding first scheduled pickup experience and followed up with appropriate departments as necessary to ensure expectations are met.
• Contacted customers with non-productive pickup status to determine opportunities for schedule changes.
• Reinforced and reiterated changes to CPC processes with independent contractors/drivers and station management while working on daily CPC activity.
• Executed CPC plans including those for holiday and contingency situations.
• Visited assigned stations to establish and build professional relationships and review opportunities to improve the customer pickup experience.

Care Giver - Synergy Homecare

(2021-04 - 2022-01)

• Monitored client health and reported changes to the client's healthcare professionals.
• Administered medication according to prescribed schedules and guidelines given by client's primary healthcare professionals.
• Assisted clients with daily living activities and personal care needs.
• Coordinated transportation for medical appointments and social activities.
• Supported clients by bathing, dressing and personal care needs
• Did housecleaning and helped with sanitizing home and kept bedding clean.

Warehouse Associate - Amazon

(2020-04 - 2021-04)

• Safely and efficiently utilized the warehouse material handling equipment.
• Consistently picked, loaded, received and replenished product to meet established company needs.
• Utilized warehouse processes to minimize damage and meet safety requirements of products.
• Worked to eliminate waste in all areas of the position.
• Consistently met goals in accurate scanning and counting of items.

Full-Time Volunteer Missionary - The Church of Jesus Christ of Latter-Day Saints

(2018-10 - 2020-03)

• Trained and mentored incoming volunteers in goal-setting, and daily operational routines.
• Conducted weekly public presentations and interactive workshops for diverse communities.
• Managed local community outreach logistics, scheduling, and resource allocation for up to 30 peers.
• Served in local communities by building faith and interacting with people of all races, and different religious views.

Auto Financial Debt Collector - Exeter Finance Corp

(2015-06 - 2017-02)

• Handled inbound/outbound calls and interviewed customers to determine reasons for delinquency, source of income to help build solutions for financial issues.
• Remained calm, stated professional and provided exceptional service on all calls even when interacting with difficult individuals.
• Helped negotiate down debt with creditors.
• Trained in a high quality class in persuasion and collecting payments in order to help customers.
• Met goals in company by setting high goals and standards.

Cashier - Target

(2014-06 - 2015-06)

• Assisted with purchases, locating items and signing up customers for rewards programs.
• Operated the cash register, collected payments and provided accurate change.
• Assisted customers with account updates, new service additions and promotional offers.
• Trained new team member in cash register operation, and customer service.

High school diploma - West High School