Alexa Tripodi

Greeted patients and checked them in for appointments Answered high-volume phone calls and scheduled appointments Verified insurance information and updated patient records

Receptionist - Primary Care - Teaneck, NJ

(2024-05 - 2024-08)

• Greeted patients and checked them in for appointments
• Answered high-volume phone calls and scheduled appointments
• Verified insurance information and updated patient records
• Collected co-pays and processed payments
• Managed daily appointment calendar and coordinated provider schedules
• Assisted patients with forms, referrals, and general questions

Customer Service - A Little Cake bakery - Park Ridge, NJ

(2020 - 2022)

• Answered phone calls and assisted customers with questions and orders
• Met with customers to design custom cakes and discuss themes, flavors, and decorations
• Provided price quotes for cakes, pastries, and special orders
• Entered orders accurately and made sure details were correct for the baking team
• Served customers at the counter and handled cash and card payments
• Prepared and packaged baked goods for pickup
• Restocked displays and kept the bakery cases looking clean and appealing
• Maintained a clean and organized front-of-house area

Bachelor of Marketing - Marketing - Rowan University, Rohrer College of Business (2025-05) Glassboro, NJ