Michelle Armendariz

Greeted and welcomed guests, providing a positive first impression of the company Managed a high volume of incoming calls, directing them to the appropriate departments or individuals Maintained cleanliness and organization of the front desk area at all times

Front Desk Receptionist - North Center Senior Satellite Center - Chicago, IL

(2024-11 - 2025-11)

• Greeted and welcomed guests, providing a positive first impression of the company
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Maintained cleanliness and organization of the front desk area at all times
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Managed visitor logbook accurately by recording necessary details for security purposes

Store Manager - The Salvation Army - Franklin Park, IL

(2010-05 - 2024-05)

• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
• Managed a team of 21 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction

Medical Assisting (Trade school) - Medical Assisting - Illinois School of Health Careers-O'Hare Campus (2012-12 - 2013-08)