Joyce Boyd

Accomplished leader, respected executive, and results-focused professional with demonstrated success in directing the life cycle of responsibilities associated with the leadership of business operations, with expertise that spans large-scale operations management, team leadership, and business development. Straightforward and decisive with the wit, intelligence and experience to recognize opportunities for improvement, eliminate deficiencies and build strong consensus in favor of organization and department goals; as Vice President of Strategic Operations, Mergers & Acquisitions with MRO Corporation, improved the company’s bottom line by 33% and increased the customer base by 500 accounts. Well versed in the principles and methodologies of effective operations management; skilled in the development of policies, procedures, KPIs, and frameworks designed to position teams and departments for success.

Adjunct Faculty - University of Connecticut

(2022)

Courses taught

• MENT5674_Negotiation Strategies
• MENT3238_Leading Teams and Organizations

Learning Facilitator Online MBA - Boston University

(2022)

Adjunct/Course Content Creator - University of Louisville, Brandman University, Notre Dame College, American Public University

(2020)

Planned, prepared, and conducted classes in business, strategy, project management. Created course content for BA and MBA programs.

• Organized, prepared and revised/updated course materials.
• Developed policies to disseminate the course content.
• Provided opportunities for in-class discussions.
• Ensured that the content and level of material asked in exams are adequately covered in classroom teaching.
• Encouraged students to achieve their goals through open communication, positive feedback, and support.
• Incorporated higher-level learning and assisted the students to develop information literacy and problem-solving skills.

Chair Teaching Assistant - Walden University - Kansas City, MO

(2019 - 2020)

Once my doctoral study was completed, I assisted the Chair in guiding and working with doctoral students in improving individual studies. I held bi-weekly calls with DBA students to discuss their studies, how they were progressing and served as a sounding board in moments of frustration.

Executive Principal - Aisling Advisory Group - Kansas City, MO

(2017)

Lead a team of executive advisors to partner and guide both domestic and global organizations to develop, align and execute market growth and strategic initiatives. AAG is a leading provider of consulting services focusing on organizational development, leadership development, operational excellence, business development and growth initiatives for small to medium sized organizations. Current Role is Chief Revenue Officer for Azul Arc LLC (Consultant).

• Partner with entrepreneurs and senior executives to develop sustainable growth strategies and internal metrics
• Create and develop sales and business development departments that act as the catalyst for sustained growth. Developed a repeatable and actionable sales program by developing sales strategies, comp plans, instituting CRM platforms and defined metrics.
• Successfully guided start-up funding through several rounds of investment. Worked on defining short and long-term growth strategies and market-share capitalization.

Vice President of Strategic Operations, Mergers & Acquisitions - MRO Corporation - King of Prussia, PA

(2014 - 2017)

Fulfills a critical executive leadership role, overseeing all facets of operations and M&A at this $55MM provider of disclosure management and health information exchange (HIE) solutions for hospitals and health systems. Provided guidance and direction in the due diligence phase preceding the acquisition of MRO Corporation by Imperial, a private equity firm, advancing to this position following the transaction. Directs operations as a member of the executive team while contributing to strategic planning and business development initiatives.

• Outstanding results, successfully closing six acquisitions within the first 18 months in this role to spark substantial corporate growth; assumed a hands-on role in research, identification, negotiation, and closing each purchase, with individual corporate acquisitions ranged from $300K to $10MM.
• Serves as the architect of post-acquisition integration and implementation teams; overall, improved the company’s bottom line by 33% and expanded the customer base by 500 accounts.

Chief Operating Officer - Dais Analytic Corporation - Tampa, FL

(2013 - 2014)

Led vision, strategy, and execution for operations at this nanotechnology business that produces a versatile family of membrane materials for use in clean technology innovations. Recruited with a mandate to expand the company’s visibility and influence to an international scale, with accountability for building and executing a global expansion strategy and business plans aligned with the strategic initiatives of the Board of Directors.

• Developed and launched organizational frameworks designed to position the company for sustained growth, including core infrastructure and processes; responsible for administering practices governing quality, growth, and core competencies.
• Oversaw the establishment of a $1M agreement with China, as well as the acquisition of $2M in federal grants used to fund research.

Senior Vice President - SoftServe Inc. - Fort Myers, FL

(2011 - 2013)

Met the challenge of building business in the Healthcare vertical for this leading provider of consulting services, technology and outsourced software development, with a focus on securing high-margin opportunities with the potential to generate significant ROI. Maintained accountability for market and industry analysis, brand messaging, the development of value propositions, and the creation of Go to Market strategies.

• Partnered with the Board of Directors, the General Manager of North American Operations, and the Vice Presidents of Sales, Marketing, and Development to build the company’s presence in Healthcare, leveraging events, networking, direct marketing, online campaigns, and industry presentations.
• Surpassed revenue and EBIT targets in 2011; boosted revenue to $50MM in 2012, with 51% gross margin in the Healthcare vertical; overall, achieved annual growth of 47%.
• Recognized with the 2011 President’s Award after only 11 months in this position for exceptional results in launching the Healthcare vertical market; achieved the distinction of landing the company’s largest Healthcare client.

Senior Executive/National Director of Process Improvement - HealthPort - Alpharetta, GA

(2005 - 2010)

A demonstrated record of success and achievement at this leading provider of software and services to the Healthcare industry, marked by a series of promotions to positions of increased influence, authority, and accountability.

As Senior

Executive and National Director of Process Improvement, reporting to the Chief Executive Officer, took all necessary steps to improve EBITA and position the company as an attractive candidate for acquisition. Successfully reduced labor costs by $3MM while lowering additional expenses and growing revenue, resulting in the purchase by the Thurston Group in 2008. Secured gains in customer service and operational efficiency using Six Sigma methodologies.

• Provided guidance and direction to a new COO in the areas of Corporate Finance, Retention, Labor Cost Efficiencies, Marketing, Market Share Analysis, and other core operational areas.
• Served as the executive lead on three acquisitions that sparked substantial gains in market share and an increase in revenue to $265MM by 2009, starting from $93.7MM in 2004.
• Responsible for the leadership of a nationwide workforce of 2000 team members engaged in outsourced services and software development for hospitals and clinics; championed the adoption of a national rating system to gauge the performance of clients, individuals, and regions. Recognized with the President’s Award in 2008.

National Director of Business Development/Implementation - HealthPort - Alpharetta, GA

(2003 - 2005)

Led the professional development and supervision of a team of project managers while building an effective implementation strategy to govern system installations. Responsible for defining and implementing market share analysis.

• Joined with the development team to define, focus, and clarify new product scope, business requirements, and deliverables on all client engagements.

Regional Operations Director - HealthPort - Alpharetta, GA

Early Career

Bachelor of Arts - Concentration in Communications - WALDEN UNIVERSITY

Master of Business Administration - Concentration in International Business - WALDEN UNIVERSITY

Doctor of Business Administration - Concentration in Leadership - WALDEN UNIVERSITY