Natalie Gentry

Organized and dependable Administrative Assistant who enjoys helping others and keeping things running smoothly. Comfortable managing daily tasks and staying organized in a busy environment.

Administrative Assistant at Vilmont Investment Properties (2022-12 – 2026-08)

• Maintained accurate tenant, property owner, vendor, and property records, while tracking rent payments, insurance documentation, outstanding balances and following up on delinquent accounts using our AppFolio property management software.
• Prepared and distributed monthly statements and annual cash flow reports detailing property income and proceeds to property owners.
• Assisted with tenant move-ins, move-outs, and turnovers.
• Reviewed and paid vendor invoices and utility bills while maintaining records of work orders and repairs.
• Processed rental applications by conducting credit checks, verifying income, identification and contacting previous landlords for references.

Night Auditor at Coastside Inn (2018-01 – 2020-03)

• Managed overnight front desk operations, including guest check-ins/check-outs, reservations, room assignments, guest inquiries, and account updates through phone, Booking.com, Expedia and Yardi.
• Reviewed and prepared daily guest ledgers by resolving discrepancies with room/date changes, billing charges and no-show fees to ensure accurate records.
• Conducted nightly financial audits, reconciling cash and credit transactions while ensuring compliance with established accounting procedures.
• Trained new staff on front desk procedures and nightly audits.

Store Manager at The Cats' Inn (2012-02 – 2019-10)

• Managed daily operations of a cat boarding and grooming facility by coordinating reservations, handling customer communications and conflict, ordering supplies and maintaining accurate customer and pet records.
• Supervised employees' daily responsibilities and trained staff on facility procedures, animal care standards, sanitation and safety protocols.
• Managed payroll and developed weekly employee schedules.
• Prepared daily expense reports, reconciling transactions with our payment processing system.