Purchasing Lead at OCEAN EDGE SERVICES (2022-01 – Present)
Build and maintain strategic supplier and stakeholder relationships to ensure service continuity and business objectives are met.
- Streamlined the procurement process, reducing order processing time by 40% and improving on-time delivery performance.
- Identify and mitigate supply-chain risks to maintain service levels and operational efficiency.
- Partner with project managers and cross-functional teams to support customer requirements, project timelines, and operational goals.
- Collaborate daily with project managers to ensure timely procurement of goods and services while meeting budget, quality, and operational requirements.
Assistant Construction Manager at PNA ASSETS (2020-01 – 2024-12)
- Managed customer-facing construction projects from planning through completion.
- Coordinated vendors, subcontractors, customers, and internal stakeholders.
- Oversaw project schedules, budgets, quality standards, and issue resolution.
- Maintained strong client relationships while ensuring successful project delivery.
Customer Success Manager at DEL PACKAGING (2018-01 – 2020-12)
- Managed a portfolio of strategic customer accounts, serving as the primary point of contact for relationship management and issue resolution.
- Led customer onboarding, account reviews, and success planning initiatives to improve adoption and retention.
- Partnered with Sales and Operations teams to identify growth opportunities and improve customer outcomes.
- Managed escalations and implemented solutions that strengthened long-term customer relationships.
- Increased customer retention through proactive engagement and customer advocacy.
Purchasing Supervisor at NATIONAL OILWELL VARCO (NOV) (2013-01 – 2018-12)
- Led purchasing operations, supplier management, and strategic sourcing initiatives.
- Managed procurement teams and collaborated with leadership on process improvements.
- Generated over $1 million in negotiated savings.
- Improved supplier performance and purchasing efficiency.
- Served as a key liaison between purchasing, customer service, accounting, engineering and warehouse teams, enhancing cross-functional communication to improve responsiveness to customer needs and strengthen a customer-centric approach.
- Monitored and evaluated vendor performance through comprehensive reporting, including open orders, unacknowledged purchase orders, and on-time delivery metrics.
- Conducted regular supplier reviews to ensure service levels, address performance issues, and support continuous improvement initiatives.
