Alexis Walker

Customer Success and Operations leader with 15+ years of experience driving customer retention, executive stakeholder engagement, strategic account management, service delivery excellence, and business transformation initiatives. Proven track record of building trusted client relationships, resolving complex escalations, improving operational performance, and delivering measurable business results. Recognized for generating $1M+ in negotiated savings and $300K+ in annual operational cost reductions while supporting long-term customer and organizational growth.

Purchasing Lead at OCEAN EDGE SERVICES (2022-01 – Present)

Build and maintain strategic supplier and stakeholder relationships to ensure service continuity and business objectives are met.

• Streamlined the procurement process, reducing order processing time by 40% and improving on-time delivery performance.
• Identify and mitigate supply-chain risks to maintain service levels and operational efficiency.
• Partner with project managers and cross-functional teams to support customer requirements, project timelines, and operational goals.
• Collaborate daily with project managers to ensure timely procurement of goods and services while meeting budget, quality, and operational requirements.

Assistant Construction Manager at PNA ASSETS (2020-01 – 2024-12)

• Managed customer-facing construction projects from planning through completion.
• Coordinated vendors, subcontractors, customers, and internal stakeholders.
• Oversaw project schedules, budgets, quality standards, and issue resolution.
• Maintained strong client relationships while ensuring successful project delivery.

Customer Success Manager at DEL PACKAGING (2018-01 – 2020-12)

• Managed a portfolio of strategic customer accounts, serving as the primary point of contact for relationship management and issue resolution.
• Led customer onboarding, account reviews, and success planning initiatives to improve adoption and retention.
• Partnered with Sales and Operations teams to identify growth opportunities and improve customer outcomes.
• Managed escalations and implemented solutions that strengthened long-term customer relationships.
• Increased customer retention through proactive engagement and customer advocacy.

Purchasing Supervisor at NATIONAL OILWELL VARCO (NOV) (2013-01 – 2018-12)

• Led purchasing operations, supplier management, and strategic sourcing initiatives.
• Managed procurement teams and collaborated with leadership on process improvements.
• Generated over $1 million in negotiated savings.
• Improved supplier performance and purchasing efficiency.
• Served as a key liaison between purchasing, customer service, accounting, engineering and warehouse teams, enhancing cross-functional communication to improve responsiveness to customer needs and strengthen a customer-centric approach.
• Monitored and evaluated vendor performance through comprehensive reporting, including open orders, unacknowledged purchase orders, and on-time delivery metrics.
• Conducted regular supplier reviews to ensure service levels, address performance issues, and support continuous improvement initiatives.

Bachelor of Business Administration in BBA – Jones International University (2005-12)