Alice Chandran

MBA in Hospital & Health System Management with 8+ years of cross-functional experience spanning healthcare operations, clinical quality, and IT talent acquisition. Hands-on exposure to HIS/EHR workflows, NABH accreditation, IPSG compliance, incident reporting, RCA, CAPA, and KPI analytics through hospital internships at Apollo Hospitals and MGM Healthcare. Combines clinical operations knowledge with strong IT and data fluency to bridge frontline staff, administrators, and technology teams.

Seeking roles in Healthcare IT, Clinical Informatics, Hospital Operations, Quality Analytics, or Digital Health within a leading hospital or health system.

HR Intern — International Patient Services (IPS) - Apollo Hospitals - Chennai, India

(2025-12 - 2026-02)

• Coordinated end-to-end onboarding for international patients, including registration, E-Visa documentation, and admission workflows, ensuring a seamless first experience for cross-border patients.
• Liaised between patients, clinical teams, and administrative staff to resolve documentation gaps and accelerate appointment scheduling.
• Supported hospital talent acquisition and employee ID issuance for new clinical and non-clinical hires, contributing to faster ramp-up of frontline staff.

HR & Quality Intern - MGM Healthcare - Chennai, India

(2025-06 - 2025-07)

• Monitored adherence to International Patient Safety Goals (IPSG) across inpatient units; flagged deviations and supported corrective workflows with nursing and quality leads.
• Logged, categorized, and analyzed clinical incident reports; partnered on Root Cause Analysis (RCA) reviews to identify systemic gaps in patient-care processes.
• Tracked Corrective & Preventive Actions (CAPA) to closure, maintaining audit-ready documentation aligned with NABH standards.
• Collected, cleaned, and visualized quality KPIs (e.g., infection control, incident rates, response times) in Excel dashboards for departmental review.
• Participated in NABH accreditation preparation, facility safety rounds, and departmental audit walkthroughs.

Lead Recruiter (Contract) - Florida Department of Highway Safety & Motor Vehicles - USA

(2022-01 - 2024-05)

• Led full-cycle recruitment for a high-volume public-sector portfolio, managing requisition intake, sourcing strategy, candidate evaluation, and offer negotiation.
• Partnered directly with hiring managers and HR leadership to translate workforce needs into structured job requirements, role scorecards, and targeted sourcing plans.
• Built and maintained candidate pipelines across job boards, networking events, and referrals; managed ATS records, compliance documentation, and reporting.
• Mentored junior recruiters and introduced process improvements that streamlined time-to-fill and improved candidate experience.
• Tracked recruitment KPIs (time-to-fill, source effectiveness, quality of hire) and used insights to refine sourcing strategies.

Career Transition Specialist - American Institute of Medical Sciences & Education - NJ

(2021-02 - 2021-04)

• Delivered 1:1 career coaching, resume reviews, and mock interviews for healthcare and IT candidates re-entering the workforce.
• Built personalized transition plans, job search strategies, and skill-gap roadmaps; tracked client progress and placement outcomes.

Admissions Specialist - Sollers College - NJ

(2020-04 - 2020-07)

• Managed prospective student inquiries, application processing, and enrollment support across multiple programs.
• Maintained accurate student records, supported audit and compliance requirements, and coordinated with academic and administrative departments.

Sr. Technical Recruiter / Recruiting Lead / Account Manager - Multiple Staffing Organizations - NJ & PA

(2013-02 - 2020-02)

• Delivered full-cycle technical recruitment for healthcare IT, EHR, infrastructure, and engineering roles across hospital systems, payers, and Fortune 500 clients.
• Partnered with hiring managers on workforce planning, role definitions, and sourcing strategies for hard-to-fill clinical and IT positions.
• Screened, evaluated, negotiated offers, and shepherded candidates through onboarding; consistently met or exceeded placement targets.
• Owned key client accounts — managing contracts, SLAs, escalations, and quarterly business reviews — and grew account revenue through expanded role coverage.

Master of Business Administration (MBA) - Hospital & Health System Management - Sri Ramachandra Institute of Higher Education & Research (2024 - 2026)

Bachelor of Science (B.Sc.) - Computer Science - Women's Christian College (2001 - 2004)