Alice Kamara

Driven and detail oriented administrative professional with a strong background in client support, organizational management, and high volume communication handling. Known for delivering polished, timely work and creating smooth, stress free experiences for both clients and teams. Passionate about efficiency, accuracy, and representing organizations with professionalism and warmth.

Tim Hortons Buffalo, NY

Supervisor November 2021 - June 2025

• Manage daily operations of a high-volume store, improving operational efficiency by 15%
• Lead and mentor a team of 10+ staff members, resulting in a 20% increase in employee satisfaction scores
• Implement problem-solving strategies, reducing customer complaints by 30% and maintaining a 4.5 rating
• Utilized POS systems and inventory management to optimize stock levels and reduce waste by 10%
• Coordinate staff scheduling, training, and performance evaluations to ensure optimal service delivery

Receptionist May 2024 - January 2025

• Managed communication system for 100+ residents, ensuring 99% accuracy in message delivery
• Implemented a digital management system, reducing response time to resident issues by 40%
• Coordinated with maintenance team, resolving 95% of resident requests within 24 hours
• Achieved 98% resident satisfaction rate through professional customer service and effective problem resolution
• Maintained secure visitor management protocols and resident database systems

Legal Intern September 2023 - December 2023

• Assisted attorneys with case research and document preparation for civil litigation matters
• Organized client files and maintained confidential case documentation
• Drafted correspondence and legal documents under attorney supervision
• Conducted legal research and prepared case summaries
• Participated in client interviews and team meetings 

University At Buffalo

Bachelor of Law

Relevant Coursework: Business Communication & Professional Writing, Legal Research & Writing, Law & Ethics, and Administrative Law & Procedure