Alicia Cripe

I am certified administrative assistant and I have 20 years of customer service

Accounts Payable Clerk at Innovative Metalworks LLC (2021-07 – Present)

Accounts Payable Clerk managing quotes, purchase orders, invoicing, payments, and financial reconciliation.

• Prepare Quotes, this requires working closely with the production manager to ensure all parts and supplies needed in house are available.
• Receive Purchase Orders, these are entered into QuickBooks and a job ticket is created for the order.
• Packaging and shipping, I create packing slips in QuickBooks and prepare the orders for delivery.
• Invoicing, I create invoices using QuickBooks; these are either mailed or emailed depending on the customers preferences.
• Processing accounts and incoming payments in compliance with financial policies and procedures
• Performing day to day financial transactions, including verifying, classifying, and recording accounts payable data
• Preparing bills, invoices and bank deposits
• Process outgoing payments in compliance with financial policies and procedures
• Reconcile the accounts payable ledger to ensure that all bills and payments are accounted for and properly posted.
• Verify and investigate discrepancies, if any, by reconciling vendor accounts and monthly vendor statements
• Facilitate payment of invoices due by sending bill reminders and contacting clients
• Generate reports detailing accounts payables status
• Understand expense accounts and cost centers
• Understands compliance issues around accounts payable processes (W-9, sales tax, etc.)

Office Administrator (part-time) at SUMMIT BUSINESS PRODUCTS (2016-04 – 2017-07)

Part-time Office Administrator handling quotes, purchase orders, packaging, shipping, and invoicing.

• Prepare Quotes, this requires working closely with the production manager to ensure all parts and supplies needed in house are available. If any work is needed from a vendor I will work with them to get current prices.
• Receive Purchase Orders, these are entered into QuickBooks and a job ticket is created for the order. I then order any supplies needed and provide production with a work order outlining all details of the job.
• Packaging and shipping, I create packing slips in QuickBooks and prepare the orders for delivery. For local delivers I will drop orders off, for all others I will create online shipping documents
• Invoicing, I create invoices using QuickBooks; these are either mailed or emailed depending on the customers preferences

Tax Support Chat/Voice Professional at Teletech (2014-12 – 2015-02)

Tax support professional providing assistance with federal and state tax returns and software inquiries.

• To provide assistance to customers with tax related questions and concepts on federal and state returns
• Assisting customers by managing high level calls for customers working on their tax return with product/software inquiries as well as tax and tax software questions and calculations.
• Routine customer interactions using a computer, while communicating with multiple customers concurrently

Customer Care Specialist at HIGHER ONE (2014-01 – 2014-11)

Customer Care Specialist handling escalation calls, fee waivers, verification checks, and replacement card orders.

• Seamlessly handle all CCS escalation calls, fee waivers, verification checks and ordering of replacement cards.
• Act as competent/welcoming initial liaison between organization and customers.

Accounts Receivable Clerk at Hook Industrial Sales (2012-01 – 2013-12)

Accounts Receivable Clerk processing orders, creating invoices, and managing customer communications.

• Greeted customers and processed orders in a timely/accurate manner, while answering phones, providing information to callers and routing calls to appropriate departments.
• Accurately prepared invoices/packing slips for client orders and handled filing and computer data entry.

Office Assistant at United Way of Whitley County (2009-01 – 2010-12)

Office Assistant maintaining databases, managing board communications, and performing general office duties.

• Maintained database for Dolly Parton's Imagination Library and staffed library committee.
• Attended board meetings to record minutes and submitted them to the secretary for approval.
• Notified board and committee members of meeting times and places via email and phone.
• Answered phones, typed letters, handled mail merges for mass mailing and assembled campaign packets

Receptionist at Combined Community Service (2008-01 – 2009-12)

Receptionist maintaining client information, compiling reports, and performing general office duties.

• Maintained and updated information on clients and services, compiling weekly job list reports.
• Provided exemplary service to diverse clientele.
• Performed general office duties including maintaining paperwork and answering phone calls.

Medical Billing & Office Specialist Diploma in Medical Office and Billing – ULTIMATE MEDICAL ACADEMY (2013)