Aliyah Hall

Skilled in call handling and customer support with a proven track record of resolving inquiries and maintaining high customer satisfaction. Proficient in problem-solving and time management, with strong communication skills to enhance team collaboration and service efficiency. Seeking to leverage experience and skills as a Customer Care Agent to support and grow within a dynamic team.

Call Center Representative - Aetna Medicare - Chesapeake, Va

(2020-09)

• Handled 40+ inbound customer calls daily, providing clear, empathetic assistance with product inquiries, billing, and Medicaid eligibility.
• Resolved customer concerns using strong problem-solving and communication skills, achieving consistent first-contact resolution and high member satisfaction.
• Documented interactions accurately in CRM to maintain compliant records of sensitive member information and support continuity of care.
• Maintained confidentiality in accordance with regulatory and company policies.
• Collaborated with teammates and escalated complex cases to appropriate departments; participated in team meetings to share best practices and improve process efficiency.

Customer Service Cashier - Lowe's Home Improvement - Chesapeake, Va

(2019-09)

• Provided friendly, efficient customer service—assisted customers with product selection and answered inquiries across departments.
• Processed cash and card transactions accurately using POS systems while maintaining balanced registers.
• Maintained an organized checkout area, restocked merchandise, and monitored register inventory to support smooth store operations.
• Promoted store promotions and loyalty programs and handled incoming customer calls regarding product availability and store information.

Cashier - PetSmart - Chesapeake, Va

(2017-03)

• Processed cash, credit, and digital payments with accuracy and integrity while providing fast, friendly service.
• Responded to customer inquiries and concerns promptly to enhance satisfaction and support repeat business.
• Trained new team members on register operations, stock procedures, and customer service standards.
• Educated customers about pet care initiatives and adoption opportunities to support store charitable programs.
• Assisted with merchandising and stocking to maintain organized sales floors and efficient daily operations.

Advanced High school Diploma - Western Branch High School (2017-06)