Elias Shaw

Resourceful technology and operations professional with over five years of experience supporting end-to-end systems implementations, integrations, and data-driven workflows. Proven ability to design, configure, test, and troubleshoot complex solutions across cloud platforms, AI-enabled systems, APIs, SQL, and enterprise tools. Strong communicator with excellent written and verbal skills, recognized for leadership, cross-functional collaboration, and promotion into management roles.

Experienced in training teams, leading client and internal presentations, and coordinating diverse stakeholders to deliver accurate, scalable, and compliant solutions

Integrations Specialist at Yellow Dog Software (2025-12 – Present)

• Oversee AI-enabled invoice capture integrations, including configuration, testing, troubleshooting, and continuous optimization.
• Design and refine AI prompts to improve document extraction accuracy and reduce manual data entry.
• Manage end-to-end integration workflows to ensure reliable data exchange between client-facing and internal systems.
• Diagnose and resolve complex integration issues by identifying root causes across AI models, data formats, and system configurations.
• Collaborate with internal and external partners to identify and resolve issues, align expectations, and maintain client satisfaction.
• Translate business requirements into technical integration solutions to support client onboarding.
• Document integration processes, workflows, and best practices to support long-term system stability and knowledge transfer.
• Monitor data quality, validate AI outputs, and implement controls to ensure accuracy and compliance.
• Lead internal and client meetings, driving discussions, decisions, and next steps to support successful implementations.

Vendor Approvals Manager at Yellow Dog Software (2025-01 – 2025-12)

• Managed end-to-end vendor approval lifecycle, ensuring invoices and vendor documentation met compliance, financial, and operational requirements.
• Reviewed and evaluated vendor documentation, including contracts, financial information, and compliance materials.
• Managed and created SOPs and new documentation for new AI-driven department, that included training offshore resources based in Philippines.
• Served as the primary point of contact for internal teams and external vendors throughout the approval lifecycle.
• Led and facilitated internal and vendor-facing meetings to review requirements, address issues, and drive approvals forward.
• Coordinated with legal, finance, compliance, and operations teams to resolve approval gaps and mitigate risks.
• Facilitated relationships with internal partners and third-party vendors involved in providing services to identify and resolve issues and ensure that these services meet client expectations.
• Reported escalating client issues and ensure the issue reaches the appropriate division to include tech services, project services, connection teams, carriers, or other third parties as appropriate; then communicates status and resolution to client.
• Coordinated system integrations between vendor platforms and internal systems, ensuring accurate and secure data exchange.
• Troubleshot integration and data flow issues, collaborating with vendors and internal teams to resolve defects and delays.
• Streamlined data exchange with partners, suppliers, and retailers via APIs or EDI.
• Conducted thorough testing and troubleshooting to ensure seamless integration.

Data Services Guide at Yellow Dog Software (2024-09 – 2025-01)

Implementation Guide at Yellow Dog Software (2024-04 – 2024-09)

Receiving Associate at QVC Group (2023-10 – 2024-03)

• Supported daily warehouse and receiving operations in a fast-paced distribution environment.
• Process, labeled, assembled, and prepared merchandise for sales floor placement and shipping.
• Assisted with unloading trucks and verifying shipments against purchase orders for accuracy.
• Maintained organized receiving areas and contributed to overall facility upkeep.
• Collaborated with team members to ensure timely movement of inventory to designated locations.

Customer Service Assistant Manager at Harris Teeter Supermarkets, LLC (2022-05 – 2023-10)

• Supported daily store operations and ensured high levels of customer satisfaction.
• Facilitated security protocols and presented tactics to prevent security breaches to associates.
• Ensured development and maintained effective relationships with customers.
• Processed payroll and assisted with recruiting, onboarding, and training new employees.
• Collaborated with cross-functional departments (Meat, Bakery, Produce, etc.) to optimize store performance.
• Recognized out of 500+ associates as one of the top contributors for sales campaigns.
• Receive team certificate for implementing a new Customer Service Quality Standards protocol.
• Contributed to over 50+ sale leads for net new business.
• Coached and mentored 15+ new employees on customer service and customer relationship management.

Implementation Specialist II, Human Resource Outsourcing Comprehensive Service Platform at ADP, LLC. (2020-03 – 2022-05)

• Addressed client satisfaction regarding day-to-day interaction
• Processed weekly, bi-weekly, semi-monthly, monthly, bi-annual, and annual payrolls for companies with 50 or less employees using ADP Run platform ensuring accurate and timely payments
• Drafted and implemented a new email template program that included helpful hints and tips for 400+ associates to assist with day-to-day activities
• Facilitated security protocols and presented tactics to prevent security breaches to teammates
• Ensured the development and maintained effective relationships with clients
• Collaborated with other departments within Small Business Services (delivery, retirement, time and attendance, etc.)
• Partnered with 500+ clients to gather information and resolve issues in a timely manner
• Recognized out of 500+ associates as one of the top contributors for paperless campaigns
• Received team certificate for implementing ALEX 2.0 Quality Standards
• Contributed 50+ sales leads for new net business
• Recognized out of 1500+ associates as a top contributor for sale leads at “ADP East Region Rally” Fiscal Year 2019
• Selected during peak volume times to work dual positions–phone line support and email support
• Coached and mentored 15+ new employees on phone etiquette, customer relationship management, and basic payroll knowledge
• Selected by leadership to serve as the team’s Sales Deputy Liaison for 10+ associates

B.S. in Mass Communications – Norfolk State University (2018-05)

M.S. in Cyber Security Management – Regent University