Messiah Muhammad

Organized and dependable professional with experience supporting clients, managing administrative tasks, and providing excellent customer service in fast-paced environments. Strong communicator who stays calm under pressure, learns quickly, and enjoys helping people. Experienced working with confidential information, coordinating with teams, maintaining accurate records, and creating a positive experience for every client.

Account Manager at MapleWood Marketing (2024-08 – 2025-01)

• Built strong relationships with clients by listening to their needs and providing personalized solutions.
• Managed a high volume of customer interactions while maintaining professionalism.
• Followed up with clients to answer questions and ensure a positive experience.
• Worked with team members to meet performance goals and improve customer satisfaction.

Behavioral Technician/Teacher's Aide at Procare Therapy (2023-08 – 2024-06)

• Provide one-on-one support for students with autism, ADHD, and learning disabilities
• Collaborate with teachers and therapists to support Individualized Education Plans (IEPs)
• Documented daily progress, behaviors, and services while maintaining confidentiality.
• Used patience, communication, and problem-solving skills to respond to changing situations.
• Maintained a safe, supportive environment while following care plans.

Office Staff at Supreme Plumbing & Heating (2021-12 – 2022-08)

• Answered multi-line phones, scheduled appointments, and assisted customers with service requests.
• Organized customer records, invoices, and office documents with accuracy.
• Coordinated daily schedules between customers and technicians.
• Resolved customer concerns professionally while providing timely updates.
• Supported daily office operations to keep workflows running efficient

Associate of Arts in Social & Behavioral Sciences – Los Medanos College (2026)

Associate of Arts in Mathematics & Science – Los Medanos College (2026)

High School Diploma – Muhammad University (2021)