Ashantia Gordon

Customer-focused professional with extensive experience in customer service, computer-based quality control, healthcare support, documentation, clerical work, logistics, and independent operations. Strong background in problem resolution, accurate recordkeeping, confidential information handling, and professional communication. Comfortable using computers, laptops, smartphones, email, internet-based applications, printers, scanners, fax machines, mobile apps, GPS systems, and electronic documentation.

Licensed Certified Nursing

Assistant (CNA) with 15+ years of client-facing experience. Prepared to bring proven reliability, organization, and independent work skills to a remote team.

Independent Delivery & Customer Service Contractor - Roadie

(2022-01)

• Manage customer and business assignments through smartphone applications, electronic systems, GPS, and digital documentation.
• Communicate with customers, retail personnel, and businesses regarding orders, instructions, status updates, and service concerns.
• Review order information for accuracy, resolve issues, maintain electronic records, and independently manage multiple deadlines.

Independent Customer Service & Transportation Professional - Lyft

(2019-01 - 2026-12)

• Provided high-volume customer service while using mobile applications and GPS systems to manage customer requests and schedules.
• Communicated professionally regarding pickups, locations, delays, and special instructions and resolved unexpected concerns calmly.
• Worked independently while maintaining punctuality, customer privacy, accurate navigation, and dependable service.

Certified Nursing Assistant (CNA) - Various Care Settings

(2010-01)

• Communicate with clients, families, supervisors, and healthcare personnel while maintaining confidentiality and accurate documentation.
• Follow written care plans, schedules, safety procedures, and established policies; observe needs and report relevant concerns.
• Assist with bathing, dressing, grooming, toileting, meals, medication reminders, light housekeeping, companionship, post-surgical recovery, and detox/recovery support.

Catering Delivery & Customer Service - ezCater

Independent Contractor

• Coordinated time-sensitive orders between restaurants and business customers using mobile applications, GPS, and detailed delivery instructions.
• Verified order accuracy, communicated with customers and restaurant personnel, resolved discrepancies, and professionally set up deliveries at business locations.

Photo Inspector / Quality Control - Qualex Photo Printing

(2002-01 - 2008-12)

• Inspected customer photographs and digital images for printing defects, image-quality problems, and production errors.
• Investigated issues, edited and corrected photographs using computer-based systems, and performed final quality-control reviews.
• Maintained strong accuracy, productivity, and attention to detail while following established quality standards.

Seasonal Mail Sorter / File Clerk - United States Postal Service (USPS)

(2000-01 - 2001-12)

• Sorted, processed, filed, and organized mail and documentation while performing clerical and recordkeeping duties.
• Maintained accurate records and followed detailed procedures in a fast-paced environment.

Flow Controller / Machine Operator - JCPenney

(1997-01 - 2000-12)

• Monitored workflow, operated equipment, followed safety and quality procedures, and supported daily production goals.
• Demonstrated reliability, accuracy, organization, and teamwork in a deadline-driven environment.