Allona Salazar

Operations & Billing Professional with 10+ years of experience billing, accounts receivable and process improvement. 3 years experience leading service operations and dispatch coordination. Proven success managing daily operations for 25+ field technicians. Overseeing full-cycle billing, improving workflows.

Highly skilled developing SOPs, training employees, and partnering with accounting and leadership to drive operational efficiency. Experienced with customer service platforms, EPR systems, and cross-functional team leadership. Recognized for improving processes, ensuring billing accuracy, and supporting business growth in fast-paced organizations.

Operations Coordinator | Billing & Service Operations - Subcool Refrigeration

(2024-01)

• Developed and implemented company-wide Standard Operating Procedures (SOPs), workflow documentation and offices process manuals
• Designed onboarding materials and train office personnel on company procedures, billing systems, customer platforms and operational standards
• Supervise and support office personnel by monitoring workloads, reviewing performance, ensuring accuracy, and promoting timely completion of assigned responsibilities.
• Trained and guided office staff.
• Improve technician compliances
• Audit work orders to verify labor, materials, purchase orders, and customer requirements before billing
• Partner with accounting, operations, technicians, and leadership to resolve billing discrepancies and operational issues.
• Managed daily operations and scheduling technicians while balancing priorities, technician availability, emergency service requests, and operational efficiency
• Oversee dispatcher activities, ensuring service calls are properly assigned, tracked, and completed
• Provide purchase orders to technicians and vendors as required
• Improved billing accuracy
• Reduced invoice turnaround time.
• Managed accounts receivable aging reports, prioritized collections, resolved payment discrepancies, and improved cash flow through proactive customer follow-up
• Collect and process customer payments, including COD accounts, ensuring accurate payment application and account reconciliation
• Maintain detailed records of customer interactions, service history, transactions, and issue resolution

Billing Specialist - Subcool Refrigeration

(2024-01 - 2024-12)

• Managed full-cycle billing for service and contract customers, ensuring timely and accurate invoice processing
• Created and maintained customer contracts, customized billing rates, and pricing schedules.
• Reviewed work orders, labor, materials, and expenses to ensure accurate invoicing and compliance with contract terms
• Calculated taxes, markups, pricing adjustments, and contract billing requirements
• Prepared customer quotes and pricing proposals
• Verified vendor invoices, purchase orders, and expense coding prior to approval.
• Collaborated with operations, accounting, and field technicians to resolve billing discrepancies and expedite invoice processing.
• Maintained billing reports and invoice tracking spreadsheets.

Billing & Payroll Administrator - S&S Concrete and Industrial Services

(2022-01 - 2024-12)

• Processed customer billing, payroll, and collections
• Managed purchase orders, material ordering, and vendor invoice verification
• Tracked and processed change orders to ensure accurate billing
• Prepared and issued customer quotes and invoices
• Examined outstanding balances and ensured payments were received per contract terms
• Coordinated booking and scheduling activities supporting operations

Accounts Payable Specialist - Houston Controls

(2016-06 - 2021-08)

• Processed high-volume invoices, expense reports, credit memos, and payment requests
• Verified correct vendor coding, job numbers, and billable vs. non-billable costs
• Reconciled corporate credit cards, vendor statements, and employee reimbursements.
• Generated vendor statements and resolved discrepancies
• Assisted with monthly close activities and financial documentation.
• Assisted Accounts Receivable with cost tracking and reconciliation
• Supported Human Resources with onboarding documentation and records management

Accounts Payable & Billing Clerk - Industrial Services

(2023-01 - 2024-11)

• Entered and tracked time within billing systems
• Issued customer invoices and posted payments
• Reviewed billing data for accuracy, completeness, and correct coding
• Resolved routine and complex billing inquiries
• Summarized billing information to meet customer-specific requirements
• Maintained account balances and identified discrepancies

Diploma - Lee High School (2010-01)

AAS - Applied Science - Houston Community College

Certificate of Completion - Basic Refrigeration System