Alveta Boone
Customer Service & Client Experience Professional
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About
Customer-focused service professional with 10+ years of experience delivering high-quality customer support in government, corporate, and high-volume environments. Proven expertise in case management, escalation resolution, CRM systems, and cross-functional collaboration. Known for improving customer satisfaction, maintaining compliance, and handling complex inquiries with professionalism and efficiency.
Seeking a non-entry-level customer service role offering growth, stability, and compensation aligned with expertise.
Experience
ATL311 Customer Service Representative - City of Atlanta - Atlanta, Georgia
(2022-01 - 2024-12)
- Provided comprehensive customer support for city residents by handling service requests, complaints, and inquiries across multiple communication channels.
- Investigated and resolved complex cases by reviewing policies, maps, procedures, and regulations to ensure accurate responses.
- Conducted detailed customer interviews to identify issues, determine root causes, and document cases thoroughly within CRM systems.
- Coordinated with internal departments and external agencies to ensure timely resolution and appropriate referrals.
- Maintained high standards of accuracy, professionalism, and compliance in a fast-paced, high-volume service environment.
Learning Trainer - Amazon
(2019-01 - 2021-12)
- Trained and mentored new hires on operational procedures, safety protocols, and customer-focused best practices.
- Provided ongoing support to associates, addressing questions and reinforcing development guidelines.
- Supported team efficiency by multitasking across training, operations, and employee assistance.
- Contributed to a safe, compliant, and high-performing workplace culture.
Customer Account Specialist II - Benchmark Brands
(2011-01 - 2018-12)
- Managed customer accounts and built long-term client relationships through consistent, high-quality service delivery.
- Responded to customer inquiries and resolved service issues promptly to support satisfaction and retention.
- Collaborated with sales teams to align customer needs with appropriate products and services.
- Maintained accurate records and documentation to ensure continuity of service.
Education
BA - Sales and Commerce - Strayer University
High School Diploma - Perquimans High (2001-01 - 2005-12)
