Amanda Wagner

Dynamic Healthcare Operations Leader, Consultant, and Subject Matter Expert (SME) with over a decade of experience driving administrative excellence, clinical optimization, and medical technology integration. Proven track record of spearheading healthcare marketing initiatives, leading cross-functional teams of up to 30 employees, and optimizing medical workflows. Possesses comprehensive, hands-on expertise across 10+ major Electronic Medical Record (EMR) ecosystems, positioning them as an elite clinical workflow asset for healthcare technology companies, AI development platforms, and modern clinical enterprises seeking to bridge the gap between clinical reality and cutting-edge artificial intelligence solutions.

Administrative Services Manager at Healthcare Facility / Enterprise (2018-06 – Present)

• Operational Leadership: Direct daily administrative operations, managing complex physician schedules, facility workflows, and peer training programs to maximize clinical efficiency and patient throughput.
• EMR Subject Matter Expertise: Serve as the super-user and technical anchor across diverse platform ecosystems (including Epic, NextGen, and eClinicalWorks), ensuring pristine data integrity, proper sequencing for complex insurance billing, and seamless digital transitions.
• Consulting & Relationship Management: Act as an internal consultant to build, cultivate, and scale critical operational partnerships with outside hospitals, specialist clinics, and external healthcare vendors.
• Quality Assurance: Audit clinical charts, resolve compliance bottlenecks, and streamline front-end collection workflows, significantly reducing billing errors and past-due account friction.

Customer Service Advocate / Lead Account Manager at Healthcare Services / Accounts Enterprise (2014-04 – 2018-06)

• Account Marketing & Retention: Acted as the primary strategic consultant and account manager for Arizona's two largest institutional healthcare accounts, driving client retention and brand loyalty through elite service delivery.
• Strategic Communications: Managed direct communications with cross-functional healthcare professionals, translating complex policy benefits, claims investigations, and authorization protocols into actionable data.
• Team Training: Led comprehensive peer evaluation initiatives and professional development workshops, embedding high-tier emotional intelligence and compliance protocols into everyday operations.

Medical Assistant at Clinical Operations Practice (2013-12 – 2014-03)

• Clinical Workflow Execution: Captured patient vital signs, recorded chief complaints during intake, executed EKGs, and supported rapid lab testing through expert phlebotomy services.
• Data Integrity: Pioneered accurate chart construction, detailed clinical dictations, and electronic prescription requests within NextGen EMR, protecting vital data used for patient outcomes and potential technology modeling.

Patient Access Representative at Hospital / Healthcare Center (2012-12 – 2014-03)

• Revenue Cycle Management: Verified Medicare eligibility for complex testing and procedures, minimizing administrative claims denials before care delivery.
• Admissions Coordination: Managed the facility bed board to facilitate seamless hospital admissions, coordinate patient placement, and guide patients safely to designated testing locations.

Service Desk Supervisor at Retail / Operations Enterprise (2007-06 – 2013-12)

• Team Leadership: Supervised, scheduled, and mentored a daily shift of 20+ professionals, setting high performance metrics, managing cash collections/deposits, and establishing robust loss prevention strategies.

Associate in Applied Science in AAS – Kankakee Community College (2013-06)