Elsie C. Lee

Dynamic Healthcare Leader with 20+ years in healthcare management. Expertise in Leadership, Clinical Supervision, and Team Management, driving staff performance and engagement. Proven track record in Care Gap Identification and Quality Metrics improvement. Dependable and strategic, ensuring meticulous execution of clinical procedures. Methodical approach enhances operational efficiency, while focused and determined mindset ensures successful outcomes in complex healthcare environments.

Care Gap Analyst at Wickenburg Community Hospital (2024-09 – Present)

• Conduct prospective chart preparation for clinical diagnostic and quality opportunities in advance of patient visit to ensure a plan to address open care gaps.
• Interact with healthcare professionals to provide report-specific feedback and assist in resolving discrepancies.
• Engage with leadership and care team members to ensure patients are prioritized for scheduling based on outstanding care gaps.
• Contact patients to assist with medication adherence and preventative screening scheduling.
• Collaborate with Accountable Care Organization (ACO) groups and various insurance providers to identify and close gaps in patient care.
• Collaborate with cross-functional teams to gather, validate, and integrate data from various sources.
• Generate comprehensive reports to measure and track performance metrics related to healthcare quality measures.
• Data entry of health plan quality metrics.
• Support and facilitate implementation of performance improvement activities resulting from identification of care gaps.
• Stay informed of changes in quality reporting requirements and implement necessary adjustments.
• Maintain strict confidentiality and adhere to all HIPAA guidelines and regulations.
• Perform other related duties as assigned.

Practice Supervisor at Banner Health Plan (2023-10 – 2024-05)

Responsible for two Bariatric clinic locations, revenue cycle management, payroll, timekeeping, reception, scheduling, patient service, finance, medical records, surgery scheduling, PFS expectations, referral connectivity provider utilization and RVU's.

• Hires, trains, coaches, motivates, evaluates, and manages employees.
• Provided coverage for Medical Assistants who were on paid time off (PTO) or sick.
• Monitor vital signs, preparing medical charts, refilling medications, generating referrals, administering immunizations, and communicating patient test findings.
• Help non-physicians and doctors communicate to improve patient care.
• Provides excellent patient care and knowledge as a role model.
• Manages internal and external resources for equipment, maintenance and repairs.
• Handles facility concerns daily.
• Stocks and distributes items nationwide.
• Practice daily workflow and direct independently to ensure patient happiness and efficiency.

Medical Assistant at Banner Health Plan (2022-01 – 2023-10)

• Assists providers with exams and minor in-office procedures such as phlebotomies, ear irrigation and EKG's.
• Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling.
• Administer medications in accordance with established policies and procedures.
• Maintains a clean, functional environment including cleaning and disinfection of exam rooms and storage areas.
• Maintains effective communication mechanism with all external and internal customers.
• Exemplifies service orientation and the team concept in all contacts.

Medical Assistant Float at Honor Health (2021-02 – 2021-12)

Travel to offsite locations when staffing was needed.

• Escorts the patient to the examining room and obtains a brief history, including weight, height, temperature respiration rate, and documents chief complaint.
• Preparing the patient for exams, assisting the physician/clinician on exams, and any special procedures.
• Administer and record all injections and TB testing under the supervision of the ordering physician.
• Responsible for performing all back-office procedures that include all lab procedures, pulmonary function testing, urine drug screens, and electrocardiograph, within the scope of practice as directed by the provider.
• Receives telephone calls from patients, pharmacies, and others, documents and relays information to provider for action.
• Refill and approves medication orders and refills called into the pharmacy by the patient.
• Working in a team model improves the patient's experience, creates better communication and access to care, and supports processes to improve patient satisfaction.

Medical Assistant at Mayo Hospital (2019-10 – 2020-06)

• Collect patient's medical history to see if they were a viable organ donor candidate order to maximize the referral department's potential for success through collaborative efforts.
• Scheduled appointments with specialists on behalf of clients.
• Linked families to relevant community support to meet non-medical needs.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.

Practice Administrator at Abrazo Healthcare (2018-11 – 2019-06)

• Supervised physician/staff actions to ensure optimum productivity.
• Monitors the medical group's operation and suggests modifications as needed.
• Selects, trains, coaches, encourages, evaluates, and directs staff.
• Schedules non-physician employees to ensure office coverage.
• Oversee reception and scheduling, patient service areas, accounting, medical records, billing, quality measures, KPIs, business information systems, and clinical areas.
• Assists non-physician staff and physicians in providing successful patient care.
• Effectively works with group physicians.
• Provides superior patient care and information as needed.
• Maintains office policies and processes in line with physician needs, facility and system rules and procedures, and regulatory requirements.
• Determines maintenance and equipment needs and arranges internal or external resources.
• Resolves daily facility issues and ensures all areas are filled.

Clinic Lead at NOAH Honor Health (2017-06 – 2018-11)

• Orient and train staff in the front and back-office processes and procedures which may include technical clinical aspects of the ambulatory laboratory, immunizations and patient care.
• Supervise the medical assistants monthly schedule, in the department of family practice, behavioral health, Pediatrics and family practice and make necessary contacts to meet clinical needs.
• Reports to management of any medical assistant needs or issues related to Patient Care, scheduling, and any other areas related to site.
• Offer support for office Software System and computerized health record for staff as required.
• Performed any variety of support duties including receptionist, telephone, scheduling, data input, supply ordering and supply inventory.
• Under the direction of a physician/clinician, performs any variety in duties and connections with examination and treatment of patients in an occupational / community healthcare clinical setting.
• Serves as a backup for medical assistance as needed.

Registered Medical Assistant at Banner Health Plan, Phoenix Fire Department Health Center (2014-10 – 2017-06)

Assisting with physical on Fire fighters and Police Officers.

• Phlebotomy
• Vitals
• Spirometry
• Immunizations
• Vision
• Calibrations

Lead, Medical Assistant OB at MIHS (2010-12 – 2014-10)

• Managed medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Covered behavioral health.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Obtained all prescribed laboratory testing.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Assisted in all OB-GYN procedures.

Clinic Manager at Utica Park Clinic (2010-07 – 2010-11)

• Provides and facilitates patient centered care and patient flow for three clinics and serves as a resource to employees for clinical and managerial support.
• Promotes and participates in interdisciplinary patient care planning and education.
• Assesses appropriate level of care for patient population.
• Elevates utilization or care plan issues to leadership as appropriate.
• Assists with the development of budgets and ensures that targets are met.
• Hires, leads, mentors, develop, and evaluate staff in a manner that promotes engagement, productivity, and ensures competencies.
• Mentors staff to increase clinical skills, critical thinking, and problem-solving skills and promote retention.
• Conducts individual and team goal setting, performance planning and evaluation.

Clinic Lead/Lab Coordinator at Next Care Urgent Care (2006-01 – 2010-07)

Orchestrate streamlined back-office operations and direct staff of 15 to deliver quality care with high compassionate value while maximizing efficiency to meet strict budget guidelines/practice goals of 19 urgent care labs in the Phoenix, Tucson areas.

• Recruit – and retain – an outstanding staff with a lead-by-example approach; noted as a precise and thorough preceptor as well as a firm but a fair supervisor.
• Manage back-office administration, including ordering supplies to maintain par levels with attention to cost containment; maintaining appropriate records and documentation.
• Monitor clinical operations from triage and assessment to quality assurance, resolving problems and managing unanticipated situations.

Bachelors Health Administration