Amarea Kennedy

With 4 years of customer service experience with various different positions, I am confident my qualifications and experience make me a great candidate for future roles. While working in receptionist, sales, retail, hospitality, and marketing I have accumulated successful skills that have continued to excel over time.

Host/Bartender/Server at Flights Restaurant (2024-10 – Present)

• Welcome guest and be their first point of contact during their experience
• Manage all walk in and seat reservations on time
• Seat guest according to specific seating chart
• Delivered high-quality food and beverage service in a fast-paced, high-volume environment while maintaining a friendly and professional demeanor
• Prepared and served classic and specialty cocktails, beer, and wine in accordance with recipes and responsible alcohol service guidelines
• Provided menu knowledge and recommendations to enhance guest experience and increase sales
• Accurately processed cash, credit, and POS transactions while balancing drawers at shift end
• Managed multiple tables/bar guests simultaneously while maintaining efficiency and attention to detail
• Collaborated with kitchen and bar staff to ensure timely service and guest satisfaction
• Maintained cleanliness, organization, and sanitation of bar and service areas
• Resolved guest concerns promptly to ensure a positive dining experience and repeat business

Receptionist/Sales at HotWorx (2024-06 – 2024-12)

• Greet customers and give studio tours
• Learn and memorize our different memberships and pricing to be able to sell to customers
• Understand each workout type to be able to throughly explain to each customer
• Handle all phone inquiries
• Schedule all new customer sessions
• Open and close every shift
• Maintain a clean environment

Front Desk Receptionist at Silk Skin Laser Spa (2024-01 – 2024-05)

• Greet clients with upmost respect while being the first impression clients receive when coming in
• Schedule appointments in person and over the phone
• Handle checking clients in and out; processing transactions
• Cash Handling
• Opening and Closing the spa every shift
• Cleaning up the entire spa at the end of each day
• Helping my coworkers with any needs they may have
• Handle the Spas social media accounts (post daily and respond to all inquiries)

VIP Advanced Licensed Esthetician at Novuskin (2022-12 – 2023-09)

• Greeted clients and built a rapport to enhance comfort during consultations
• Listened to clients concerns and needs to recommend and advise the best treatments for them
• Excelled in facial treatments to help improve clients skin care needs and wants
• Performed body treatments on clients such as contouring, cellulite and fat reduction
• Performed laser hair removal
• Recommended products to clients for beneficial home care to meet goals
• Sold memberships and packages to clients who needed the continued maintenance of their skin or wanted to start their skin care journey

Licensed Esthetician at Massage Envy (2022-07 – 2022-11)

• Consult with clients before service to learn about health and skin history to know what is appropriate for their skin
• Perform 60 and 90 minute customized Facials for each client depending on their skin care wants and needs
• Make clients aware of each step in the service so they are comfortable and able to relax during their experience
• Maintain a tidy and clean work environment along with following all sanitation and safety guidelines

Front Desk Associate at Massage Envy (2022-03 – 2022-07)

• Time management & Data entry experience by adding clients information into the system over the phone and in person
• Computer skills involving booking appointments for clients, checking out every client after their service
• Helping clients understand each service that is provided
• Handled every client situation with upmost respect and good intention for the client

Retail Sales Associate at Old Navy (2021-04 – 2022-03)

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
• Followed company policies, rules and procedures to promote company goals and maintain safety

Babysitter/Assistant at Lisa Hartwick (2020-06 – 2021-04)

• Engaged with children, providing nurturing, safe environments, and helped with homework
• Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area

High School Diploma – Sierra Vista High School (2021-06)

Aesthetics Diploma in Aesthetics – Euphoria Institute Of Beauty Arts & Sciences (2022-05)

75 Hour Laser Course in Cosmetology – Cosmetology Institute (2022-09)