Amaya Wilder

Dynamic and detail-oriented professional with proven customer service and team collaboration skills honed at Escapology and Belk. Excelled in high-pressure environments, adeptly managing customer concerns and fostering positive experiences. Demonstrates exceptional multitasking and time management abilities, ensuring efficient operations and customer satisfaction.

Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.

Host at Escapology (2022-11 – Present)

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
• Took reservations by phone and walk-in, keeping scheduling demands, and avoided overbooking.

Sales Associate at Belk (2021-01 – 2022-08)

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.

Lead Medical Assistant 12/2024- 01/2026

Rivertown Psychiatry- Columbus, GA

• Supervised daily clinical operations for a psychiatric practice, ensuring smooth workflow and high-quality patient care.
• Managed and coordinated Transcranial Magnetic Stimulation (TMS) therapy sessions, including patient scheduling, pre-treatment preparation, and post-session monitoring.
• Assisted the psychiatrist with patient assessments, documentation, and follow-up care, maintaining accurate and confidential medical records.
• Trained and mentored medical assistants and support staff on office procedures, TMS equipment operation, and patient safety protocols.
• Conducted patient intake, vital signs, and initial screenings to support clinical evaluations.
• Monitored and reported treatment progress, adverse effects, or patient concerns to the psychiatrist.
• Oversaw inventory management for medical supplies and ensured compliance with regulatory and safety guidelines.
• Facilitated communication between patients, clinical staff, and external providers to promote coordinated mental health care.

Bachelor of Health Science – Columbus State University (2026-12)

High School Diploma – Warner Robins High School (2022-05)