Amber Brown

Practice Supervisor with over 10 years of extensive expertise in healthcare and retail, proficient in leveraging systems like Phreesia and Cerner to enhance operational efficiency and foster a collaborative work culture. Demonstrates strong leadership and team management skills, with a focus on improving patient and employee satisfaction through effective communication and problem-solving. Committed to driving operational success and implementing innovative solutions to streamline workflows and enhance service excellence.

Lead Patient Service Associate - Einstein Hospital - Philadelphia, PA 19141

(2024-01)

• Facilitate cross-departmental collaboration, ensuring seamless patient experience and operational success.
• Lead patient care operations, coordinate cross-functional teams, and implement service excellence protocols to enhance patient experience and streamline workflows
• Drive operational efficiency through staff scheduling optimization, resource allocation, and performance monitoring to deliver exceptional healthcare service
• Foster positive relationships between medical staff and patients while managing front desk operations and resolving complex service challenges
• Oversee patient registration, insurance verification, and appointment scheduling while maintaining compliance with healthcare regulations
• Implement new service protocols and digital solutions to improve patient flow, reduce wait times, and enhance overall department efficiency
• Spearhead digital transformation initiatives in patient care workflows, implementing modern scheduling systems and virtual check-in solutions

Patient Service Associate - Einstein

(2022-09 - 2024-01)

• Assist patients with appointments, improving satisfaction through efficient scheduling.
• Coordinate with medical staff to enhance patient care and streamline operations.
• Manage patient records, ensuring accuracy and confidentiality in data handling.
• Resolve patient inquiries promptly, fostering a supportive healthcare environment.
• Coordinated patient scheduling and registration while maintaining exceptional service standards, resolving concerns promptly and fostering positive relationships with healthcare providers
• Managed electronic health records with precision, ensuring accurate documentation and compliance with privacy regulations while streamlining administrative workflows
• Built strong partnerships with medical staff to optimize patient flow, reduce wait times, and enhance overall clinic efficiency through effective communication
• Implemented new patient intake procedures that improved appointment scheduling efficiency and reduced registration processing time
• Developed creative solutions for complex scheduling challenges while maintaining high standards of patient care and satisfaction

Supervisor - Lowes - Philadelphia, PA 19148

(2015-05 - 2016-11)

• Led team operations, boosting efficiency and collaboration, enhancing skills and satisfaction.
• Conducted training, improving team capabilities and customer experience.
• Addressed conflicts, fostering support and reducing turnover.
• Optimized scheduling, enhancing resource use and productivity.
• Tracked performance metrics, consistently achieving sales targets.
• Led diverse team of 12 associates, optimised store operations and implemented efficient scheduling system, driving enhanced customer satisfaction
• Coordinated cross-functional teams to streamline inventory management, mentor staff members, and maintain exceptional service standards
• Analysed sales patterns to adjust staffing levels, reduce operational costs and improve department performance through data-driven decisions
• Fostered positive work environment, resolved customer concerns promptly, and developed team training programmes to boost service quality
• Maintained precise inventory controls, ensured compliance with safety protocols, and orchestrated seamless shift transitions

Associates Degree - Business Management - Peirce College (2011-01 - 2013-06)

Bachelors - Operations Management - Peirce College (2024-10)