Lead Patient Service Associate - Einstein Hospital - Philadelphia, PA 19141
(2024-01)
- Facilitate cross-departmental collaboration, ensuring seamless patient experience and operational success.
- Lead patient care operations, coordinate cross-functional teams, and implement service excellence protocols to enhance patient experience and streamline workflows
- Drive operational efficiency through staff scheduling optimization, resource allocation, and performance monitoring to deliver exceptional healthcare service
- Foster positive relationships between medical staff and patients while managing front desk operations and resolving complex service challenges
- Oversee patient registration, insurance verification, and appointment scheduling while maintaining compliance with healthcare regulations
- Implement new service protocols and digital solutions to improve patient flow, reduce wait times, and enhance overall department efficiency
- Spearhead digital transformation initiatives in patient care workflows, implementing modern scheduling systems and virtual check-in solutions
Patient Service Associate - Einstein
(2022-09 - 2024-01)
- Assist patients with appointments, improving satisfaction through efficient scheduling.
- Coordinate with medical staff to enhance patient care and streamline operations.
- Manage patient records, ensuring accuracy and confidentiality in data handling.
- Resolve patient inquiries promptly, fostering a supportive healthcare environment.
- Coordinated patient scheduling and registration while maintaining exceptional service standards, resolving concerns promptly and fostering positive relationships with healthcare providers
- Managed electronic health records with precision, ensuring accurate documentation and compliance with privacy regulations while streamlining administrative workflows
- Built strong partnerships with medical staff to optimize patient flow, reduce wait times, and enhance overall clinic efficiency through effective communication
- Implemented new patient intake procedures that improved appointment scheduling efficiency and reduced registration processing time
- Developed creative solutions for complex scheduling challenges while maintaining high standards of patient care and satisfaction
Supervisor - Lowes - Philadelphia, PA 19148
(2015-05 - 2016-11)
- Led team operations, boosting efficiency and collaboration, enhancing skills and satisfaction.
- Conducted training, improving team capabilities and customer experience.
- Addressed conflicts, fostering support and reducing turnover.
- Optimized scheduling, enhancing resource use and productivity.
- Tracked performance metrics, consistently achieving sales targets.
- Led diverse team of 12 associates, optimised store operations and implemented efficient scheduling system, driving enhanced customer satisfaction
- Coordinated cross-functional teams to streamline inventory management, mentor staff members, and maintain exceptional service standards
- Analysed sales patterns to adjust staffing levels, reduce operational costs and improve department performance through data-driven decisions
- Fostered positive work environment, resolved customer concerns promptly, and developed team training programmes to boost service quality
- Maintained precise inventory controls, ensured compliance with safety protocols, and orchestrated seamless shift transitions
