Practice Supervisor For Orthopedics and Neurosurgery at Frye Care Orthopedics and Neurosurgery (2025-08 – Present)
Supervisory role overseeing practice operations, staff management, and compliance with healthcare regulations.
- Consulted with healthcare professionals on business decisions
- Oversaw accounting, budgeting, and financial reporting
- Assessed processes and procedures, complying with OSHA and HIPAA regulations
- Supervised team of office personnel
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
- Ordered all office supplies and kept check on inventory levels
- Boosted staff morale by offering constructive feedback and specific direction
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Provided supervision and management to team of support personnel
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
- Scheduled surgeries, managed pre-certifications and verified insurance coverage
- Communicated with patients, ensuring that medical information was kept private
Certified Medical Assistant at Frye Care Orthopedics and Neurosurgery (2022-01 – 2025-08)
Clinical and administrative support role in orthopedics and neurosurgery practice.
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Called and faxed pharmacies to submit prescriptions and refills
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes
- Collected and documented patient medical information such as blood pressure and weight
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner
- Assisted with scheduling surgeries by provided medical coding and prior authorizations, as well as scheduling
- Demonstrated flexibility and adaptability while traveling to various satellite clinics to meet patient care demands
- Submitted prior authorizations for insurance approvals
- Scheduled patients for upcoming procedures and referrals
- Medical Coding for Procedures (including Surgeries and In Office)
Patient Service Representative and Certified Medical Assistant at Frye Care Neurology (2022-01 – 2025-08)
Patient-facing role managing registration, insurance verification, and patient care support in neurology clinic.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements
- Verified insurance eligibility and coverage for patients
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic
- Filed and maintained patient records in accordance with HIPAA regulations
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes
- Managed patient registration process, confirming data accuracy and completeness
- Entered patient demographic and insurance data into electronic medical record system
- Took copayments and compiled daily financial records
- Streamlined appointment scheduling for increased patient convenience and reduced wait times
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options
- Prepared treatment rooms for examinations, maintaining a sterile and organized environment
Shipping Manager at Carolina Swatching (2012-04 – 2021-12)
Logistics and warehouse management role overseeing shipping operations and staff supervision.
- Pulled, verified, and packaged items for shipment
- Prepared shipping documents and invoices, processed payments, and fielded client questions
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally
- Reduced order errors with thorough quality control checks before dispatching shipments
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods
- Determined most cost-effective procedures and routes for shipments
- Ensured accurate record-keeping through diligent maintenance of shipment logs and databases
- Streamlined shipping processes by implementing efficient packing and tracking systems
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Spearheaded process improvements that led to streamlined workflows, reducing average processing time per shipment
- Assisted with recruiting and training of new employees, while also monitoring the productivity of current employees
- Encouraged employees to do their best and increased productivity with positivity
