Leigh Edwards

With a proven track record at Frye Care Orthopedics and Neurosurgery, I excel in HIPAA compliance and interactive communication, enhancing patient satisfaction and streamlining healthcare processes. My expertise includes implementing efficient systems that significantly improve service delivery, demonstrating a blend of technical proficiency and empathetic patient care. Healthcare professional with strong foundation in supporting medical teams and providing patient care.

Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management.

Practice Supervisor For Orthopedics and Neurosurgery at Frye Care Orthopedics and Neurosurgery (2025-08 – Present)

Supervisory role overseeing practice operations, staff management, and compliance with healthcare regulations.

• Consulted with healthcare professionals on business decisions
• Oversaw accounting, budgeting, and financial reporting
• Assessed processes and procedures, complying with OSHA and HIPAA regulations
• Supervised team of office personnel
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
• Ordered all office supplies and kept check on inventory levels
• Boosted staff morale by offering constructive feedback and specific direction
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
• Provided supervision and management to team of support personnel
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
• Scheduled surgeries, managed pre-certifications and verified insurance coverage
• Communicated with patients, ensuring that medical information was kept private

Certified Medical Assistant at Frye Care Orthopedics and Neurosurgery (2022-01 – 2025-08)

Clinical and administrative support role in orthopedics and neurosurgery practice.

• Sanitized, restocked, and organized exam rooms and medical equipment
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations
• Called and faxed pharmacies to submit prescriptions and refills
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes
• Collected and documented patient medical information such as blood pressure and weight
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
• Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs
• Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner
• Assisted with scheduling surgeries by provided medical coding and prior authorizations, as well as scheduling
• Demonstrated flexibility and adaptability while traveling to various satellite clinics to meet patient care demands
• Submitted prior authorizations for insurance approvals
• Scheduled patients for upcoming procedures and referrals
• Medical Coding for Procedures (including Surgeries and In Office)

Patient Service Representative and Certified Medical Assistant at Frye Care Neurology (2022-01 – 2025-08)

Patient-facing role managing registration, insurance verification, and patient care support in neurology clinic.

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements
• Verified insurance eligibility and coverage for patients
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic
• Filed and maintained patient records in accordance with HIPAA regulations
• Provided exceptional customer service to patients, answering questions and addressing concerns
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes
• Managed patient registration process, confirming data accuracy and completeness
• Entered patient demographic and insurance data into electronic medical record system
• Took copayments and compiled daily financial records
• Streamlined appointment scheduling for increased patient convenience and reduced wait times
• Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options
• Prepared treatment rooms for examinations, maintaining a sterile and organized environment

Shipping Manager at Carolina Swatching (2012-04 – 2021-12)

Logistics and warehouse management role overseeing shipping operations and staff supervision.

• Pulled, verified, and packaged items for shipment
• Prepared shipping documents and invoices, processed payments, and fielded client questions
• Enhanced customer satisfaction by resolving shipment issues promptly and professionally
• Reduced order errors with thorough quality control checks before dispatching shipments
• Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
• Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods
• Determined most cost-effective procedures and routes for shipments
• Ensured accurate record-keeping through diligent maintenance of shipment logs and databases
• Streamlined shipping processes by implementing efficient packing and tracking systems
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
• Spearheaded process improvements that led to streamlined workflows, reducing average processing time per shipment
• Assisted with recruiting and training of new employees, while also monitoring the productivity of current employees
• Encouraged employees to do their best and increased productivity with positivity

Certified Professional Coder in Medical Coding – Catawba Valley Community College (2021-01 – 2023-09)

Certified Clinical Medical Assistant in Clinical Medical Assisting – National Health Association (2022-06 – 2022-06)

High School Diploma – St Stephens High School (2003-01 – 2003-01)