Janet Ritchie

Results-driven management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Practice Manager of Operations at Heartland Dental (2022-06 – Present)

• Supervised and provided guidance to staff members, motivating them to perform their best.
• Oversaw financial operations such as budgeting, billing, and collections.
• Monitored patient satisfaction and established quality assurance initiatives to ensure positive patient outcomes.
• Followed appropriate process to request service from support departments.
• Identified opportunities and took action to build strategic relationships between units, achieving business goals.
• Evaluated staff performance, providing feedback and taking corrective action when necessary.
• Reported monthly productivity results to providers and staff.
• Utilized data to analyze performance and identify areas for improvement.
• Implemented department strategies to achieve financial targets and staffing needs.
• Assisted staff in achieving goals and objectives via training and appropriate resources.
• Performed environmental safety checks and documentation, reporting and monitoring deficiencies through resolution.
• Provided financial analysis to facilitate planning and cash flow management.
• Met or exceeded threshold goal for department and system metrics through employee engagement.
• Attended seminars to provide feedback to senior management.
• Conducted recruitment, hiring, and training of personnel.
• Established work schedules and assignments for staff, accorded to workload, space, and equipment availability.
• Managed change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in focus of care.
• Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations.

Store Manager at Casper (2021-04 – 2022-06)

• Solved problems and resolved conflicts for team members and customers.
• Oversaw day-to-day store operations to foster efficient and profitable operations.