Amber Hicks

Dedicated and personable professional with experience in medical reception, customer service, and small business management. Skilled in patient scheduling, insurance verification, administrative support, and building positive relationships with customers and patients. Highly organized, dependable, and eager to continue learning while contributing to a team-oriented workplace.

Hardworking, fast learner, and very dependable with a strong work ethic. Always punctual, positive, and ready to greet patients and customers with a smile while providing excellent service.

Medical Receptionist - McIver Clinic - Jacksonville, FL

(2025-08)

• Answer multi-line phones and provide exceptional customer service.
• Schedule patient appointments and manage daily calendars.
• Check patients in and out while maintaining accurate records.
• Process referrals and laboratory orders.
• Verify insurance eligibility using Availity.
• Ensure compliance with HIPAA and maintain patient confidentiality.

Small Business Owner - Limitless Creations by Amber - Middleburg, FL

(2022-03)

• Manage day-to-day business operations, including customer service and order fulfillment.
• Create and market products using Canva and online sales platforms.
• Communicate with customers to ensure satisfaction and repeat business.
• Oversee inventory, sales, and administrative responsibilities.

Head Server / Cashier / Front of House Manager - The Pig BBQ - Orange Park, FL

(2018-08 - 2022-02)

• Managed front-of-house operations in a fast-paced restaurant environment.
• Provided outstanding customer service while serving guests.
• Answered phones and processed dine-in and takeout orders.
• Trained and supported team members.
• Maintained cleanliness and organization throughout the restaurant.
• Assisted with cash handling and daily operational tasks.