Amber Koppelman

Executive Assistant with experience supporting C-suite executives, business owners, and philanthropic leaders. Expertise in executive support, complex scheduling, travel and event coordination, stakeholder communication, and confidential project management. Known for delivering exceptional service, building trusted relationships, and ensuring operational excellence in high-pressure environments.

PRIVATE ACCESS COORDINATOR at WYNN | ENCORE LAS VEGAS (2026-03 – Present)

• Delivered white-glove service to high-profile guests and executives, ensuring seamless experiences through proactive planning and exceptional attention to detail.
• Coordinated complex travel, transportation, dining, entertainment, and scheduling arrangements for high-net-worth and executive clientele.
• Cultivated strong relationships with repeat and VIP guests, becoming a trusted point of contact for personalized service and future visits.
• Managed time-sensitive requests while balancing multiple priorities in a fast-paced, luxury hospitality environment.

LEAD CONCIERGE at WYNN | ENCORE LAS VEGAS (2024-07 – 2026-03)

• Delivered Forbes Five-Star service standards through personalized, anticipatory guest experiences and exceptional attention to detail.
• Coordinated luxury accommodations and experiences, including transportation, dining, entertainment, golf, spa services, and exclusive reservations.
• Executed complex guest requests and administrative projects while collaborating with leadership to ensure service excellence.

CONCIERGE at THE MIRAGE LAS VEGAS (2024-04 – 2024-07)

• Served as a primary guest contact, providing personalized recommendations and concierge support.
• Coordinated reservations, transportation, tours, and special events for seamless guest experiences.
• Collaborated with vendors and internal teams to fulfill VIP requests and special accommodations.

ADMINISTRATIVE ASSISTANT at NEVADA HIGHWAY PATROL (2020-02 – 2022-06)

• Reviewed, corrected, and processed arrest reports for submission to the District Attorney's Office and judicial entities, ensuring accuracy and compliance with legal standards.
• Maintained and tracked DUI case data, including laboratory blood test results, to support Southern Nevada reporting and statistical analysis.
• Provided training and administrative support to State Troopers on reporting procedures, systems, and department protocols.
• Assisted with background investigations for law enforcement candidates and civilian applicants, maintaining strict confidentiality.

911 DISPATCHER at NEVADA HIGHWAY PATROL (2019-02 – 2020-02)

• Managed high-volume emergency and non-emergency communications, providing critical support to law enforcement personnel throughout the State of Nevada.
• Conducted database inquiries on vehicles, individuals, and property to aid ongoing investigations and field operations.
• Dispatched law enforcement and emergency response resources, ensuring accurate information exchange and timely coordination.
• Maintained composure and sound decision-making in high-pressure situations while prioritizing public safety and officer support.
• Collaborated closely with Supervisors, Troopers, and partner agencies to facilitate effective communication and operational efficiency.

EXECUTIVE ASSISTANT at LAS VEGAS RAZOR ADVENTURES (2015-04 – 2019-02)

• Partnered closely with company owners to manage operational priorities, strategic projects, and day-to-day business functions.
• Oversaw client scheduling, logistics, and special accommodations, ensuring seamless experiences and high levels of customer satisfaction.
• Managed vendor relationships, warranty claims, and procurement processes, including securing a direct Can-Am dealer partnership that reduced costs and improved efficiency.
• Drove operational improvements and customer service initiatives that contributed to a 45-50% increase in company revenue.