Claims Examiner at RoadVantage (2025-01 – 2025-12)
- Processed and managed vehicle claims end-to-end, verifying coverage, determining eligibility, and tracking claim statuses using internal systems.
- Interpreted policy terms and applied structured analytical criteria to reach accurate claim decisions.
- Maintained clear documentation and professional communication across dealerships, service centers, and customers.
Small Business Advisor at Dell Technologies (2024-04 – 2024-09)
- Managed a client pipeline using Salesforce CRM, conducting needs assessments and maintaining detailed records of client interactions.
- Monitored market trends and competitor data to identify opportunities and inform strategy.
- Collaborated with cross-functional teams to align efforts with broader organizational goals.
Program Manager at Accenture (2022-04 – 2022-11)
- Supported data analysis initiatives and maintained live dashboards to track program performance and deliver reporting to stakeholders.
- Navigated complex compliance and privacy landscapes, streamlining processes across multiple cross-functional working teams.
- Delivered measurable business outcomes through disciplined planning, execution, and tracking against defined service commitments.
- Covered and supported senior Program Managers, demonstrating ability to operate with minimal supervision in a structured environment.
Communications Specialist at Accenture (2021-09 – 2022-04)
- Developed and maintained internal tools and reporting resources to support large-scale training programs.
- Produced regular team newsletters and written communications synthesizing project updates across departments.
- Coordinated directly with internal teams to align on project milestones and deliverables.
Legal Assistant at Vaco (2020-03 – 2021-07)
- Processed and organized an average of 100 cases daily from international agencies, requiring rigorous attention to data accuracy and completeness.
- Indexed and prioritized case matters in compliance with procedural requirements. Utilized in-house database software to track, verify, and manage records.
- Conducted direct correspondence with international agencies to support case resolution.
