Kevin Taylor

Customer Success Manager at Simplus (an Infosys Company) (2023-11 – 2026-01)

Led cross-functional programs for enterprise transformation initiatives, managing stakeholders and delivery execution.

Led cross-functional program kickoff for an $18M enterprise transformation initiative, coordinating architects, product owners, engineering teams, and client executives
Managed program roadmap, timelines, risks, and stakeholder expectations across multiple workstreams
Oversaw delivery execution for a $1M SOW, managing a team lead and nine developers/admins while ensuring alignment with program objectives and compliance requirements
Acted as primary stakeholder liaison, ensuring requirements were understood, risks escalated, and deliverables met
Identified upsell/cross-sell opportunities through data-driven analysis of customer needs and program gaps
Promoted Agile best practices and process adoption across client and internal teams

Partner/Program Consultant at Business Driven Development (BDD) (2022-05 – 2023-11)

Identified SAFe and Agile training opportunities and consulted on program delivery across ASEAN region.

Network and identify SAFe and Agile training opportunities in ASEAN region
Returned to consulting to be better aligned with direct application of Agile and stable income
Learned that cross-cultural viewpoints of project management vary widely across the globe

Salesforce Consultant/Agilist (Program Delivery) – Full-time at Infosys Limited (2020-11 – 2022-05)

Managed cross-team coordination and program delivery for Salesforce implementations and optimization.

Managed cross-team coordination across engineering, QA, and product groups to deliver high-priority features on schedule
Prioritized epics and user stories, ensuring roadmap alignment and timely release of critical functionality
Improved CI/CD deployment stability through process optimization and risk mitigation
Conducted data analysis for an automotive client, enabling a successful go-live ahead of the LA Auto Show
Guided product owners on backlog management, estimation, and user story quality to improve throughput and predictability
Supported risk assessment and change management activities for banking and automotive programs

Salesforce Consultant at Rising Star Technologies (2014-05 – 2020-11)

Delivered Salesforce consulting services including corporate governance and banking projects.

Corporate Governance Project – Diligent: Ensured historical sales contracts were properly recorded in Salesforce to satisfy regulatory requirements; project succeeded and met regulatory deadline
Banking Client Project – Wells Fargo: Improved efficiency and customer satisfaction by developing comprehensive user stories to assess technical viability of Salesforce technology for enhancing banker interactions
Revised team working agreement for the Agile team and provided links to internal team resources

Senior Project Analyst at Qualcomm (2013-08 – 2014-05)

Provided PMO support for chipset programs with status reporting and process improvements.

As part of PMO, provided chipset program status, scorecards, dashboards via Excel spreadsheets
Reorganized an elaborate spreadsheet allowing managers to rescue a struggling chip program
Collaborated with cross-functional teams on JIRA to complete software scanning tasks

Legal Compliance Specialist at Google (2005-05 – 2012-10)

Processed law enforcement requests and implemented process improvements using Agile methods.

Processed law enforcement requests from USA and APAC countries in addition to other projects
Using Agile methods, implemented an SQL database with added paperless office workflow
Awarded Google Spot Bonus by management in recognition of paperless office project success

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