Amira Abbas

deal Candidate

Skills Required:

• You are highly fluent in English, both written and verbal is required to cater the role
• You are fluent in a second language, preferably German, French, Dutch, or Spanish.
• You have excellent communication and analytical skills.
• You are in the EU time zone or prepared to work those business hours.
• Previous experience in Customer Support SaaS and leading teams of remote agents in different locations and time zones.
• Experience dealing with businesses (B2B) - Enterprise customers/accounts.
• Able to manage customer expectations based on different customer tiers.
• Able to manage escalations and have strong problem-solving skills.
• Experience in process review and improvement.
• Previous and proven experience communicating with customers (email and phone).
• Experience/background in 1st line technical support and troubleshooting.
• Familiarity with Google Analytics, knowing how to create a property and what it can track.
• The ability to work fully remote. Be autonomous and take ownership of your work.