Amira Abbas
Arabic Interpreter and Translator
Talent
Blue Jay 6, RaleighMember since February 21, 2023
·
Hire this person
Send a job offer directly to this candidate
About
deal Candidate
Skills Required:- You are highly fluent in English, both written and verbal is required to cater the role
- You are fluent in a second language, preferably German, French, Dutch, or Spanish.
- You have excellent communication and analytical skills.
- You are in the EU time zone or prepared to work those business hours.
- Previous experience in Customer Support SaaS and leading teams of remote agents in different locations and time zones.
- Experience dealing with businesses (B2B) - Enterprise customers/accounts.
- Able to manage customer expectations based on different customer tiers.
- Able to manage escalations and have strong problem-solving skills.
- Experience in process review and improvement.
- Previous and proven experience communicating with customers (email and phone).
- Experience/background in 1st line technical support and troubleshooting.
- Familiarity with Google Analytics, knowing how to create a property and what it can track.
- The ability to work fully remote. Be autonomous and take ownership of your work.
