Amit

Accomplished Senior Program Management Leader with 18+ years of success driving enterprise-wide transformation initiatives across Telecom, Payments, Banking, and Digital Ecosystems, delivering high-impact programs aligned with strategic business objectives and operational excellence. Expertise in leading large-scale global delivery portfolios involving Agile transformation, PMO governance, OSS/BSS modernization, payment platform integration, API enablement, and mission-critical enterprise systems across geographically distributed teams. Results-oriented Technology Executive with proven capability in managing multimillion-dollar programs, steering cross-functional teams of 40+ resources, optimizing delivery governance, and ensuring seamless execution through robust risk, dependency, and stakeholder management frameworks.

Specialized in Payments & Financial Technology domains with hands-on leadership across ISO 8583, ISO 20022, SWIFT, SEPA, transaction lifecycle management, regulatory compliance, and high-volume transaction processing platforms for global enterprises. Strategic transformation professional recognized for driving AI-led automation, process optimization, enterprise modernization, and data-driven decision-making initiatives that enhance delivery efficiency, customer experience, and organizational scalability. Influential leader with strong expertise in Agile/Scrum delivery, executive stakeholder engagement, enterprise release governance, and customer-centric program execution, consistently delivering complex technology initiatives within scope, timeline, and budget.

Technical Project Manager - TMO - Redmond, WA

(2022-03)

• Spearheaded end-to-end carrier certification and device onboarding programs for T-Mobile, driving product roadmap execution, backlog prioritization, and requirement engineering for seamless delivery of certified telecom solutions.
• Led global device certification initiatives for smartphones, IoT, and connected ecosystems across North America, EMEA, and APAC, ensuring compliance with carrier standards and accelerating time-to-market readiness.
• Directed comprehensive program governance including planning, resource allocation, milestone tracking, escalation management, and risk/issue lifecycle control to ensure predictable and high-quality program delivery.
• Designed and implemented automation frameworks for device validation, RF conformance, and protocol testing aligned with 3GPP standards using advanced test systems such as R&S, Keysight, and Anritsu platforms.
• Orchestrated cross-functional collaboration across HW, FW, SW, RF, QA, Legal, and Operations teams, ensuring synchronized execution of complex release cycles and enterprise-scale product launches.
• Drove operational excellence through financial oversight (P&L management), stakeholder reporting, SOW governance, team leadership (25–30 consultants), and continuous improvement using Agile delivery frameworks and data-driven dashboards.
• Directed large-scale device certification ecosystems for telecom carriers by integrating RF, protocol, and conformance testing workflows across multi-lab environments to ensure end-to-end validation integrity.
• Orchestrated enterprise vendor ecosystem management, coordinating with global test equipment providers to resolve critical tooling, scripting, and compatibility issues impacting certification timelines.
• Implemented structured resource forecasting and capacity planning models to optimize utilization of cross-functional teams across hardware, firmware, software, and QA engineering streams.
• Led structured knowledge transfer and technical enablement programs for distributed teams, ensuring standardized delivery practices and accelerated onboarding of new consultants and engineers.
• Established structured SOW governance and commercial delivery alignment processes, ensuring clarity in scope definition, contractual adherence, and controlled execution of enterprise engagements.

Senior Program Manager - AT&T - Redmond, WA

(2019-05 - 2022-02)

• Led large-scale OSS/BSS transformation programs covering billing, provisioning, and transaction workflows, driving enterprise-wide digital modernization and operational efficiency.
• Directed global cross-functional teams across business and technology domains, ensuring alignment on program objectives, governance frameworks, and delivery milestones.
• Managed full program financial lifecycle including budgeting, forecasting, cost control, and ROI optimization to ensure strong financial governance and value realization.
• Executed Agile, Scrum, and Waterfall methodologies in hybrid delivery environments while serving as Scrum Master for multiple enterprise Agile teams across concurrent releases.
• Led enterprise data and integration initiatives including EDW, MDM, API integrations, and post-merger system consolidation ensuring seamless interoperability and compliance.

Senior Project Manager - Sungard

(2016-01 - 2019-04)

• Delivered end-to-end payment platforms using ISO 8583 and ISO 20022 standards, enabling secure, scalable, and high-volume transaction processing systems.
• Managed cross-border and domestic payment flows including SWIFT (MT103, MT202) and SEPA (pain.001, pacs.008), ensuring compliance, accuracy, and seamless settlement.
• Applied Agile planning, bottom-up estimation, and resource forecasting to ensure predictable delivery timelines and optimal utilization of project resources.
• Collaborated with engineering and API teams to ensure seamless integration and orchestration of payment transactions across enterprise systems and gateways.
• Resolved complex payment failures including duplicates, timeouts, and formatting errors, improving system reliability and transaction success rates.

Defect Manager / Test Architect - Telefonica

(2014-12 - 2015-12)

• Led end-to-end defect lifecycle management across mobile (2G–5G) and enterprise systems ensuring structured tracking, prioritization, and timely resolution of critical issues.
• Supported product enhancements across claims, payments, authorization workflows, and benefits systems ensuring smooth delivery of customer-facing features.
• Managed Agile backlog, roadmap, and release planning using Jira and Confluence to ensure transparency, governance, and delivery alignment.
• Collaborated with UX, QA, engineering, and business teams to ensure requirement clarity, design validation, and synchronized execution of releases.
• Identified risks and delivery bottlenecks proactively and implemented mitigation strategies to ensure on-time and quality-driven delivery outcomes.

Test Lead - Datamatics

(2008-08 - 2014-11)

• Defined comprehensive test strategies covering functional, regression, integration, and system testing ensuring high-quality delivery aligned with business requirements.
• Led end-to-end testing lifecycle execution including planning, test execution, defect management, and release validation across enterprise applications.
• Managed onsite-offshore coordination through structured communication, daily stand-ups, defect triage meetings, and reporting for improved execution efficiency.
• Spearheaded automation and integration testing initiatives to enhance test coverage, efficiency, and release readiness across multiple projects.
• Worked closely with business analysts, developers, and clients to define acceptance criteria and ensure defect-free, high-quality software delivery.

Bachelor's Degree - Mechanical Engineering - Bhagalpur College of Engineering (2001)