Amy Henry

Quality leader with 13+ years of progressive experience in automotive/heavy-truck manufacturing, regulated (cGMP) production, and mission-critical facilities operations. Proven record of leading, training, and developing quality control and inspection teams; authoring SOPs and work instructions; and driving accountability for results through statistical data analysis, layered process audits, and CAPA. Deep expertise in ISO 9001-based quality management systems, Lean Manufacturing, Six Sigma (DMAIC), SPC, and FMEA.

Known for bringing structure and tactical direction to ambiguous inspection and production environments while maintaining audit-ready compliance. U.S. Person.

Quality & Compliance Senior Analyst - CBRE - New Albany, OH

(2025-08)

• Spearhead compliance audit program across multi-site, mission-critical data center construction operations, identifying risk areas and implementing corrective action plans to ensure regulatory alignment.
• Deliver data-driven quality insights that improved key performance metrics by 25% within the first 90 days through targeted process analysis and reporting enhancements.
• Develop and enforce QMS procedures aligned with ISO 9001, strengthening organizational compliance posture and internal audit readiness.
• Elevate reporting standards and documentation quality, increasing accuracy, transparency, and clarity for senior stakeholders and cross-functional leaders.
• Partner with facilities and operations leadership on continuous improvement initiatives, reducing audit findings and improving response times.

Quality Assurance Supervisor - Bright Innovation Labs - New Albany, OH

(2025-01 - 2025-08)

• Supervised day-to-day quality operations in a regulated cGMP manufacturing environment, ensuring adherence to FDA regulations, SOPs, and internal quality standards.
• Implemented robust QC standards and inspection protocols, improving product consistency and reducing batch failures.
• Led internal compliance audits resulting in a 30% reduction in quality issues within three months through systematic root cause analysis and CAPA implementation.
• Designed and delivered training programs for production and QA staff, maintaining training documentation and reducing recurring nonconformances.
• Managed batch record review and approval, deviation logs, change control, and CAPA tracking in compliance with GxP documentation requirements.
• Onboarded and mentored new quality team members, building a culture of quality ownership and accountability for results.

Lead Talent Acquisition Specialist - Churchstreeter & Crosse - Springfield, OH

(2023-07 - 2024-11)

• Led full-cycle recruitment for exempt and non-exempt manufacturing and professional roles; implemented structured, competency-based interview frameworks that improved selection quality — experience directly applicable to hiring and developing inspection talent.
• Tracked and reported key metrics (time-to-fill, offer acceptance, source effectiveness) to drive data-informed decisions.

Lead Quality Control Investigator - Navistar - Springfield, OH

(2012-08 - 2023-07)

• Led complex quality investigations across heavy-duty truck (automotive) manufacturing operations for 11 years, applying 8D, 5-Why, and root cause analysis to resolve systemic defects and prevent recurrence.
• Built, developed, and mentored a high-performing quality control team of investigators — designing onboarding programs, hands-on training curricula, and training records that improved team efficiency by 25%.
• Designed and executed layered process audits (LPAs) across multiple production lines, improving process discipline, reducing escape rates, and strengthening audit readiness.
• Provided tactical guidance and direction to resolve ambiguities in inspection and containment activities, aligning resources across production lines to maintain throughput without sacrificing quality.
• Maintained SPC control charts and quality metrics dashboards, collecting and statistically analyzing data to give leadership real-time visibility into quality trends and emerging risks.
• Championed ISO 9001 compliance, leading internal audits, gap assessments, and corrective action implementation to maintain certification readiness.
• Deployed Lean, Six Sigma (DMAIC), Kaizen, and 5S across production areas, driving measurable defect reduction, standardization, and waste elimination.
• Managed nonconformance tracking, material containment, CAPA development, and closure verification, improving on-time CAPA completion rates.
• Partnered with engineering, operations, and supply chain teams on sustainable corrective and preventive actions, reducing repeat escapes.
• Active member of Plant Safety Team, collaborating with EHS leadership on hazard identification and OSHA-aligned corrective measures.

Business Management - Clark State College