Sides/FOH at 4 Rivers Smokehouse (2023-12 – Present)
Front of house position responsible for greeting guests, taking orders, and ensuring food quality standards.
- Greet guests with a smile and a warm welcome
- Take and build guest orders accurately and efficiently
- Offer samples and guide guests through the menu
- Keep the front line clean, stocked, and guest-ready
- Create a positive, friendly environment for every guest
- Ensure food standards and food quality for positive guest experience
- Ensure proper labeling, dates, and food safety standards
Production/Warehouse Associate at UniFirst (2020-12 – 2023-05)
Quality assurance and review of returned hangers from customers. Sorted, reviewed, and removed broken or unusable hangers for future use within production.
- Quality assurance and review of the returned hangers from customers
- Sorted, reviewed, and removed broken or unusable hangers for future use within production
Cashier/Retail Associate at Five Below (2019-03 – 2019-07)
Retail position involving customer greeting, cashier duties, inventory management, and seasonal merchandising.
- Greeted incoming guests and assisted with cashier duties
- Faced and stocked items within the store
- Assisted with seasonal merchandising flips within the store
Field Finance Administrator at Great Lakes Coca-Cola (2018-01 – 2019-12)
Administrative and financial support role managing driver submissions, cash settlement, and payroll processing.
- Answer phones, greet incoming guests, and review driver route submissions for accuracy
- Ensure proof of deliveries are included in driver paperwork (DSD, store stamps, etc.)
- Cash settlement, administrative support, payroll processing, accounts payable, accounts receivable, end of day paperwork
- Assist with payroll review and submission, including Union employees
Finance Compliance Representative at NACCAS (2017-01 – 2017-12)
Finance compliance role ensuring regulatory adherence.
Assistant Director & Manager at Saint Leo University (2012-01 – 2017-12)
Leadership and management role promoted twice within first two years. Responsible for fraud prevention, employee training, recruitment, compliance, and department management.
- Promoted twice, within the first two years at Saint Leo University, within new positions created
- Identify, isolate and decrease potential fraud through strict document accuracy review
- Developed personalized onboarding and training process, including managing team training sessions with more than 25 employees
- Developed new and personalized employee recruiting and training methods implemented department wide
- Provided value-added services including strategic management, leadership development, and project management
- Planned department events on-site and off-site, including team building exercises, employee awards to increase employee morale
- Coached employees with performance evaluations, providing guidance and leadership to eight direct reports
- Able to identify situations that may need further research, escalated issues and /or elevation to management, and ability to work in a team environment
- Main point of contact for highly escalated student finance issues from the call center. Ensured compliance, streamline of processes, resolution of escalated issues, and areas of training opportunity
- Evaluated reports, decisions, and results of department in relation to established goals
- Recommended new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed
- Reviewed potential candidate resumes, conducted phone screens, assisted during interviewing process and designed/managed new employee training schedules
- Review and approve staff payroll
- Ensure regulatory compliance in federal Title IV and state financial aid programs
Manager & Processor at Corinthian Colleges Inc (2000-01 – 2011-12)
Management and processing role.
