Amy Krasinski

Skilled in positive customer rapport, menu knowledge and assisting with excellent hospitality service. 3+ years service/hospitality experience Frontline, FOH, food quality, first impressions, greeting, orders, along with guest satisfaction. Part time. Authorized to work in the US for any employer.

Sides/FOH at 4 Rivers Smokehouse (2023-12 – Present)

Front of house position responsible for greeting guests, taking orders, and ensuring food quality standards.

• Greet guests with a smile and a warm welcome
• Take and build guest orders accurately and efficiently
• Offer samples and guide guests through the menu
• Keep the front line clean, stocked, and guest-ready
• Create a positive, friendly environment for every guest
• Ensure food standards and food quality for positive guest experience
• Ensure proper labeling, dates, and food safety standards

Production/Warehouse Associate at UniFirst (2020-12 – 2023-05)

Quality assurance and review of returned hangers from customers. Sorted, reviewed, and removed broken or unusable hangers for future use within production.

• Quality assurance and review of the returned hangers from customers
• Sorted, reviewed, and removed broken or unusable hangers for future use within production

Cashier/Retail Associate at Five Below (2019-03 – 2019-07)

Retail position involving customer greeting, cashier duties, inventory management, and seasonal merchandising.

• Greeted incoming guests and assisted with cashier duties
• Faced and stocked items within the store
• Assisted with seasonal merchandising flips within the store

Field Finance Administrator at Great Lakes Coca-Cola (2018-01 – 2019-12)

Administrative and financial support role managing driver submissions, cash settlement, and payroll processing.

• Answer phones, greet incoming guests, and review driver route submissions for accuracy
• Ensure proof of deliveries are included in driver paperwork (DSD, store stamps, etc.)
• Cash settlement, administrative support, payroll processing, accounts payable, accounts receivable, end of day paperwork
• Assist with payroll review and submission, including Union employees

Finance Compliance Representative at NACCAS (2017-01 – 2017-12)

Finance compliance role ensuring regulatory adherence.

Assistant Director & Manager at Saint Leo University (2012-01 – 2017-12)

Leadership and management role promoted twice within first two years. Responsible for fraud prevention, employee training, recruitment, compliance, and department management.

• Promoted twice, within the first two years at Saint Leo University, within new positions created
• Identify, isolate and decrease potential fraud through strict document accuracy review
• Developed personalized onboarding and training process, including managing team training sessions with more than 25 employees
• Developed new and personalized employee recruiting and training methods implemented department wide
• Provided value-added services including strategic management, leadership development, and project management
• Planned department events on-site and off-site, including team building exercises, employee awards to increase employee morale
• Coached employees with performance evaluations, providing guidance and leadership to eight direct reports
• Able to identify situations that may need further research, escalated issues and /or elevation to management, and ability to work in a team environment
• Main point of contact for highly escalated student finance issues from the call center. Ensured compliance, streamline of processes, resolution of escalated issues, and areas of training opportunity
• Evaluated reports, decisions, and results of department in relation to established goals
• Recommended new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed
• Reviewed potential candidate resumes, conducted phone screens, assisted during interviewing process and designed/managed new employee training schedules
• Review and approve staff payroll
• Ensure regulatory compliance in federal Title IV and state financial aid programs

Manager & Processor at Corinthian Colleges Inc (2000-01 – 2011-12)

Management and processing role.

M.B.A. in Business Administration/Marketing – Saint Leo University

Bachelor of Science in Advertising – Art Institute