Amy Luna
MANAGEMENT & BUSINESS OPERATIONS PROFESSIONAL
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About
Results-driven management professional and California Licensed Optician with 5 years of progressive experience, including 2 years in an Assistant Manager role. Consistently recognized as a top sales performer with demonstrated success exceeding KPIs, developing employees, driving strategic selling initiatives, and supporting daily business operations. Experienced in team leadership, coaching, scheduling, performance management, client relationships, inventory, insurance, and business growth.
Seeking to transfer these leadership and operational skills into a management opportunity outside of traditional retail.
Experience
Assistant Manager / Licensed Optician at LensCrafters (2021-09 – Present)
- Progressed through 5 years with LensCrafters, including 2 years in an Assistant Manager leadership role and earning California Licensed Optician credentials in September 2025.
- Consistently performed among the highest sales producers, demonstrating strong business development, relationship-building, needs assessment, and sales-conversion skills.
- Support store leadership in executing sales strategies, achieving business goals, and exceeding key performance indicators.
- Coach, train, and develop associates on sales techniques, customer engagement, product knowledge, and behaviors that support measurable performance.
- Provide day-to-day leadership and accountability while helping maintain a collaborative, high-performing team environment.
- Assist with scheduling and staffing to align team coverage with business needs and operational priorities.
- Identify opportunities to increase eye-exam volume and strengthen overall business performance through customer engagement and strategic outreach.
- Manage customer relationships and resolve service issues while maintaining a professional, solutions-focused experience.
- Assist customers with vision insurance, benefits, eligibility, and available options, translating complex coverage information into clear guidance.
- Support inventory management, product availability, store organization, opening/closing procedures, and operational standards.
- Partner with management and associates to identify opportunities, address performance gaps, and improve execution of daily business priorities.
