Amy Slunaker
Project Coordinator & Operations Specialist | Award-Winning Customer Service | Driving Process Excellence and Team Coordination
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About
Organized and goal driven project coordinator with a strong work ethic and a passion for process improvement. Experienced managing multiple schedules, consistently delivering high-quality results across healthcare and customer service, and a drive for team success.
Experience
Part Time Cashier - Menards - Indianapolis, IN
(2019-11)
Assisted guest with checkout, organized end caps, returned items to their appropriate locations.
- Team Member of the Month – October 2025
- Guest Service Award – May 2022
- EPP All Star – February 2023
- Sunshine Award, Positive Customer Comment – February 2022
- Top Performing Cashier – January 2022
- Guest Service Award – January 2022
- Team Member of the Month – December 2021
Grievance & Appeals Project Coordinator I - Centene - Indianapolis, IN
(2023-04 - 2025-10)
Responsible for running monthly metrics for the state, performed monthly audits on the grievance and appeals coordinators, submitted policies and procedures into Archer
- Prepped files for NCQA audit. Received 100%
- Prepped files for EQRO audit. Received 100%
- Updated and entered letter templates into document library. State approved 100%
- Updated and entered policies and procedures into database. Timely 100%
- Audited grievance and appeals coordinators monthly. Received 100% on calibrations
Surgery Scheduler - Community Health Network OBGYN - Indianapolis, IN
(2015-05 - 2023-04)
Scheduled surgeries for eight providers, scheduled pre and post op appointments, answered patient calls, and maintained surgeon's schedules
- Managed eight providers schedules
- Scheduled surgery for eight providers
- Completed FMLA paperwork for patients having surgery
- Successfully scheduled appointments, pre and post op
- Answered incoming calls and helped troubleshoot patient concerns
Surgery Scheduler - University Plastic Surgery Associates - Indianapolis, IN
(2008-09 - 2015-05)
Scheduled surgeries for two providers, scheduled pre and post op appointments, answered patient calls, and maintained surgeon's schedules
- Managed two providers schedules
- Scheduled surgery for two providers
- Completed FMLA paperwork for patients having surgery
- Successfully scheduled appointments, pre and post op
- Answered incoming calls and helped troubleshoot patient concerns
- Worked check in and check out
- File medical records into appropriate charts
Manager - Malibu Tanning - multiple locations
Front Desk Manager - American Resorts International - Indianapolis, IN
Salesclerk - Target - Indianapolis, IN
File Clerk - Gabrielsen Surgical Associates - Greenfield, IN
Salesclerk - Payless Shoesource - Indianapolis, IN
Education
Associate's degree - Medical Billing and Coding - Med Tech
