Amy Slunaker

Organized and goal driven project coordinator with a strong work ethic and a passion for process improvement. Experienced managing multiple schedules, consistently delivering high-quality results across healthcare and customer service, and a drive for team success.

Part Time Cashier - Menards - Indianapolis, IN

(2019-11)

Assisted guest with checkout, organized end caps, returned items to their appropriate locations.

• Team Member of the Month – October 2025
• Guest Service Award – May 2022
• EPP All Star – February 2023
• Sunshine Award, Positive Customer Comment – February 2022
• Top Performing Cashier – January 2022
• Guest Service Award – January 2022
• Team Member of the Month – December 2021

Grievance & Appeals Project Coordinator I - Centene - Indianapolis, IN

(2023-04 - 2025-10)

Responsible for running monthly metrics for the state, performed monthly audits on the grievance and appeals coordinators, submitted policies and procedures into Archer

• Prepped files for NCQA audit. Received 100%
• Prepped files for EQRO audit. Received 100%
• Updated and entered letter templates into document library. State approved 100%
• Updated and entered policies and procedures into database. Timely 100%
• Audited grievance and appeals coordinators monthly. Received 100% on calibrations

Surgery Scheduler - Community Health Network OBGYN - Indianapolis, IN

(2015-05 - 2023-04)

Scheduled surgeries for eight providers, scheduled pre and post op appointments, answered patient calls, and maintained surgeon's schedules

• Managed eight providers schedules
• Scheduled surgery for eight providers
• Completed FMLA paperwork for patients having surgery
• Successfully scheduled appointments, pre and post op
• Answered incoming calls and helped troubleshoot patient concerns

Surgery Scheduler - University Plastic Surgery Associates - Indianapolis, IN

(2008-09 - 2015-05)

Scheduled surgeries for two providers, scheduled pre and post op appointments, answered patient calls, and maintained surgeon's schedules

• Managed two providers schedules
• Scheduled surgery for two providers
• Completed FMLA paperwork for patients having surgery
• Successfully scheduled appointments, pre and post op
• Answered incoming calls and helped troubleshoot patient concerns
• Worked check in and check out
• File medical records into appropriate charts

Manager - Malibu Tanning - multiple locations

Front Desk Manager - American Resorts International - Indianapolis, IN

Salesclerk - Target - Indianapolis, IN

File Clerk - Gabrielsen Surgical Associates - Greenfield, IN

Salesclerk - Payless Shoesource - Indianapolis, IN

Associate's degree - Medical Billing and Coding - Med Tech