Heena Agrawal
Project Coordinator
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About
Highly organized and proactive professional with over 6+ years of experience in administrative coordination and customer support. Skilled in handling client communications, managing documentation, and coordinating project needs. Known for ensuring smooth day-to-day operations and fostering client satisfaction. Proficient in MS Office and document management tools.
Experience
Project Coordinator - CEID Consultants & Engineering Pvt. Ltd. - Chennai
(2022-03)
- Liaised with clients and partners to clarify project requirements and deliver customized support.
- Maintained accurate internal records, ensuring data integrity and accessibility.
- Supported administrative functions including scheduling, documentation, and follow-ups.
- Provided guidance and direction to team members throughout project lifecycles.
- Facilitated stakeholder meetings to align on project objectives and outcomes.
- Conducted regular reviews of project documentation and communicated findings to relevant personnel.
- Prepared status reports to update stakeholders and management on project progress.
- Developed comprehensive project plans, schedules, and budgets to ensure timely completion.
Guest Service Associate – In-Room Dining - Vivanta New Delhi, Dwarka
(2020-02 - 2021-11)
- Delivered efficient guest services and managed high-volume requests.
- Coordinated between departments to ensure timely service delivery.
- Managed order tracking, documentation, and customer feedback.
Guest Service Associate – Specialty Restaurant & In-Room Dining - Taj Krishna, Hyderabad
(2018-01 - 2020-02)
- Interacted with guests to provide exceptional service.
- Maintained service documentation and assisted in team coordination.
- Supported administrative duties within the department.
Industrial Trainee - Taj Umaid Bhawan Palace, Jodhpur
(2016-10 - 2017-03)
- Trained across front office, housekeeping, food production, and service.
- Supported daily administrative and operational tasks.
Education
Bachelor of Hotel Management and Catering Technology (BHMCT) - Siliguri Institute of Technology (2018)
Higher Secondary - National Institute of Open Schooling (2014)
Secondary Education (CBSE) - Rotary Public School, Odisha (2012)
