Mary Wright

Project Coordinator with 10+ years of experience supporting operations, coordinating cross-functional teams, managing schedules, tracking project deliverables, and improving business processes. Experienced in stakeholder communication, documentation management, workflow optimization, reporting, and resource coordination. Recognized for improving efficiency, reducing scheduling conflicts, and keeping projects on track in fast-paced environments.

Service Department Coordinator - Culligan Water Treatment Systems - Houston, TX

(2024-03 - 2026-06)

Coordinated scheduling, resource allocation, and project execution for 14 field technicians managing more than 90 daily service appointments while ensuring project milestones and customer deliverables were achieved. Served as the primary liaison among customers, vendors, technicians, and leadership to manage project timelines, resolve risks, and maintain stakeholder communication. Tracked work orders, project milestones, materials, and service deliverables while maintaining accurate records and documentation.

Generated operational dashboards, KPI reports, and performance metrics to support executive decision-making and project planning. Identified scheduling conflicts and workflow bottlenecks, implementing solutions that improved operational efficiency. Maintained service-level agreement (SLA) compliance through proactive communication and project tracking.

• Reduced scheduling conflicts through a new technician-tracking system and redesigned routing logic.
• Improved visibility into technician productivity and project completion through detailed reporting.

Assistant Manager - GreenElite Fitness - Houston, TX

(2021-08 - 2023-12)

Coordinated operational projects, scheduling, staffing logistics, and workflow improvements to support organizational objectives. Led process improvement initiatives that increased operational efficiency and enhanced customer satisfaction. Prepared performance reports and operational metrics for management review. Managed escalated customer concerns and developed solutions to minimize disruptions. Collaborated across departments to improve communication and service delivery.

• Successfully managed competing priorities while supporting both staff and customers in a fast-paced environment.
• Implemented operational improvements that streamlined daily processes.

Special Education Paraprofessional - Katy Independent School District - Katy, TX

(2022-08 - 2024-03)

Coordinated communication between teachers, administrators, parents, and support personnel to ensure successful implementation of individualized education plans. Maintained detailed documentation, records, and progress tracking systems. Supported compliance requirements while managing multiple priorities and deadlines.

Adapted quickly to changing student and program needs while maintaining strong stakeholder relationships. Coordinated multiple concurrent priorities while ensuring compliance with district deadlines, documentation standards, and stakeholder communication.

Assistant Director - Childcare Network - Lexington, KY

(2015-09 - 2018-09)

Supported daily operations of a multi-staff childcare center serving families and community stakeholders. Coordinated staffing schedules, onboarding, and training initiatives to support consistent day-to-day operations. Maintained compliance records and operational documentation. Collaborated with leadership to improve procedures, communication, and service delivery.

• Assisted with staff recruitment, onboarding, and performance support.
• Maintained compliance with state regulations and organizational standards.

Family Operations Coordinator / Nanny - Private Families - Houston, TX

(2021)

Managed complex schedules, appointments, activities, and logistics for multiple families. Coordinated communication among caregivers, therapists, medical professionals, and parents.

Lead Teacher - All About Kids Childcare - Lexington, KY

(2020-11 - 2021-08)

Managed daily classroom operations, activity planning, and parent communication for a licensed childcare facility.

Front Desk Associate - Courtyard Marriott - Bowling Green, KY

(2018-10 - 2020-10)

Coordinated guest services, reservations, and front-desk operations while resolving customer issues in real time.

Customer Service Representative - AFNI (Verizon Subsidiary) - Bowling Green, KY

(2018-10 - 2020-10)

Resolved customer account and billing issues while maintaining service-level performance metrics.

Technical Support Specialist - Apple - Lexington, KY

(2012-06 - 2015-08)

Provided technical troubleshooting and customer support, resolving hardware and software issues for a high-volume client base.

Associate of Science - Accounting - Sullivan University (2027)