Hadja Bah

Results driven Project Coordinator with 10+ years of experience supporting cross-functional teams, coordinating workflows, and optimizing operational processes across customer service, financial services, and security operations. Certified in Google Project Management with hands on experience in Agile and Scrum environments. Skilled in managing timelines, tracking deliverables, and collaborating with stakeholders to improve efficiency, reduce errors, and drive successful project execution.

Proven ability to streamline communication, enhance service delivery, and support business objectives through data driven decision making.

Client Support & Payment Coordination Representative at RTR Debt Financial Services (2023-10 – 2024-12)

• Coordinated resolution of 50+ daily client cases, ensuring timely communication and alignment between internal departments and external stakeholders
• Managed payment workflows and financial data tracking, reducing processing errors by 15% through improved documentation and process standardization
• Collaborated cross-functionally with finance, compliance, and support teams to resolve complex issues and maintain workflow continuity
• Identified recurring operational inefficiencies and recommended process improvements, contributing to enhanced service delivery and reduced delays
• Maintained accurate records and reporting to support performance tracking and decision making

Member & Claims Services Coordinator at VSP Vision Insurance (2022-08 – 2023-09)

• Coordinated 200+ daily service requests using Zendesk, tracking case progress and ensuring timely resolution across claims and billing teams
• Partnered with cross-functional departments to resolve complex claims issues, reducing turnaround times and improving customer satisfaction
• Supported workflow optimization initiatives by identifying trends in service issues and contributing to process enhancements
• Assisted in developing internal training improvements to increase service consistency and operational efficiency
• Maintained detailed documentation and reporting to support performance metrics and continuous improvement efforts

Security Field Operations Supervisor at Allied Universal (2020-10 – 2022-07)

• Oversaw multi-site operations across five boroughs, coordinating scheduling, compliance, payroll, and performance tracking for large teams
• Implemented structured communication and reporting processes, reducing incident response time by 20% and improving team accountability
• Led cross-functional coordination between field teams, management, and clients to ensure operational alignment and service delivery
• Conducted process audits and improved documentation systems, increasing reporting accuracy and operational efficiency
• Trained and mentored staff, enhancing team performance, engagement, and retention

B.S in Business Administration, Concentration in Project Management – Capella University (2026-04)

A.S in Psychology – Niagara County Community College