Customer Success Specialist
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Business Management professional with extensive experience in customer service, conflict resolution, and logistics management. Proven track record in enhancing operational efficiency through detailed coordination of deliveries and strategic client negotiations. Skilled in maintaining confidentiality, excelling in multitasking, and fostering strong interpersonal communications, consistently ensuring customer satisfaction and meeting operational goals.
Compass Minerals | CUSTOMER EXPERIENCE SPECIALIST | Overland Park, KS Nov 2023 - Feb 2024
Coordinated freight logistics with internal and external stakeholders
Managed customer satisfaction through direct contact and follow-ups
Optimized freight operations, achieving reduced costs and minimizing damages
BakeMark LLC | BUSINESS DEVELOPMENT/CUSTOMER SERVICE | St. Joseph, MO Jun 2022 - Oct 2023
· Enthusiastically engaged with partners to strengthen client satisfaction and loyalty.
Forged robust relationships with clients leveraging superior interpersonal skills
Negotiated competitive pricing for new and dormant customers, sales growth
Delivered customer service excellence, fostering a trustworthy and confident environment. Boosted client retention by enhancing service delivery and relationship management.
The Results Companies | FINANCIAL REPRESENTATIVE | St. Joseph, MO Jul 2020 - Aug 2021
Collaborated with team members to ensure smooth daily operations
Managed multiple tasks effectively with strong organizational skills
Prioritized tasks to meet operational deadlines
Built strong customer relationships through accurate information delivery
Self-employed | PATIENT ADVOCATE | St. Joseph, MO
Mar 2018 - Nov 2019
Managed comprehensive care for aging parents, enhancing their quality of life.
Kansas City Southern Railroad | ACCOUNTS SPECIALIST | Kansas City, MO
Aug 2010 - Feb 2018
Audited Electronic Data Interchange (EDI) daily for optimal freight and revenue management
Managed freight and accessorial receivables, reducing daily sales outstanding
Resolved billing disputes, overcharges and over claim payments swiftly and accurately
Cosmetology Degree | Mitchell's Hair Academy | Fayetteville, NC.
High School Diploma | Chanute High School | Chanute, KS.
