Ana

Healthcare operations professional with experience in business process improvement, workflow coordination, stakeholder engagement, and operational reporting. Led healthcare service operations for a 12-person team and implemented practical improvements to documentation and service workflows. Skilled in translating changing program requirements into operational actions, resolving complex issues, and coordinating across internal teams and external partners.

Community Health Navigator - CHOICE CONSULTING LLC - Harrisburg, PA

(2026-01 - 2026-05)

• Coordinated Medicaid member service workflows, including needs assessments, resource planning, documentation, and follow-up through resolution.
• Partnered with public agencies, nonprofit organizations, and community stakeholders to resolve service barriers and align next steps across teams.
• Identified and implemented process improvements to strengthen documentation accuracy, streamline administrative workflows, and improve operational coordination.
• Monitored changes in public-benefit requirements and translated updates into practical guidance and workflow adjustments.

Enrollment Assister - CHOICE CONSULTING LLC - Harrisburg, PA

(2023-12 - 2025-12)

• Managed Medicaid and Pennie enrollment and renewal processes, coordinating eligibility review, application documentation, submission, and case follow-up.
• Analyzed complex enrollment and appeal issues, gathered supporting evidence, tracked requirements, and coordinated next steps with stakeholders.
• Participated in operational discussions to identify process obstacles, clarify policy requirements, and recommend improvements to service delivery and document handling.

Human Resources Intern - ENCOMPASS ONSITE - Fort Lauderdale, FL

(2023-06 - 2023-10)

• Coordinated HR workflows involving onboarding, eligibility verification, background checks, employee records, and timekeeping; reviewed documentation for accuracy and compliance.
• Assisted management with operational projects and workplace investigations through interview coordination, fact gathering, confidential documentation, and follow-up tracking.

Business Development Sales Agent - FREIGHTLINER OF BROWARD - Pompano Beach, FL

(2021-09 - 2022-07)

• Managed high-volume CRM records, customer communications, scheduling, and follow-up; coordinated across teams to meet deadlines and performance goals.

Team Leader (promoted from Patient Care Representative) - CALL 4 HEALTH - Delray Beach, FL

(2019-01 - 2021-05)

• Led daily operations for a 12-person healthcare contact-center team, coordinating schedules, workload priorities, escalations, and service quality.
• Partnered with Human Resources to communicate staffing needs and role requirements; arranged shift coverage during absences, vacations, and staffing transitions.
• Collaborated with management on operational reporting and improvement initiatives, evaluating recurring issues, establishing priorities, and tracking corrective actions.

Associate of Science - Business Administration - Harrisburg Area Community College (HACC) (2027-05)