Anathi Gumede

Results-oriented and adaptable IT operations professional with experience in customer service, technical support, PC maintenance, and system administration with experience in managing end users in active directory, servers and peripheral equipment. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality.

Help Desk Triage/Technician II at Bronx Parent Housing Network (2022-09 – Present)

• Managed over 1700 assets utilizing Asset Tiger. Ensured readiness of hardware for an enterprise spanning 460 end-users.
• Provided remote support to end-users at multiple customer sites, including: install, configuring, and troubleshooting Windows OS and Microsoft Office applications.
• Created and modified Active Directory template user accounts to hold various properties.

Assistant Site Lead at New York Presbyterian Hospital (2020-04 – 2021-08)

• Participates on and/or lead multiple project teams as Project Manager for COVID Response Team
• Analyzed organization ancillary training, tracked critical requirements for 70 contractors assigned to NYPQ

Employment Specialist at N.A.I.C.A (2018-09 – 2019-01)

Managed client tracking database regarding client compliance with employment, education, and training for 6 shelters with a population radius of 1200.

Education and Training Coordinator at The Doe Fund (2016-06 – 2017-08)

• Assisted with education and training orientations, conducted education and training counseling and class placements.
• Streamlined occupational training objectives.

Weather Application Server Administrator at United States Air Force (2004-01 – 2015-08)

• Coordinated weather resource protection for $3 billion dollars in base assets and 13,000 base personnel
• Maintained application server for 13K users. Ensured load management and weather data backups for Joint Base Langley-Eustis

BS in Information Systems – CUNY (2026-12)

Cybersecurity Bootcamp – FullStack Academy (2021-10)