IT Business Analyst - Identity & Access Management (IAM) at Argo Group (2024-04 – 2025-12)
- Owned SOX-compliant User Access Review (UAR) and Infrastructure Access Review (IAR) databases—supporting 35 in-scope applications and all infrastructure environments—and oversaw manual access reviews for 12 applications, delivering updates and enhancements through Agile sprints and tracking work in Jira.
- Conducted process analysis and led the transition of onboarding, offboarding, and support ticket workflows (500+ monthly volume) from application teams to the IAM team through structured training and documentation, enabling a 40-hour monthly reduction in application team workload.
- Lead end-to-end data processing using SQL, PowerBI, and Excel power queries to validate large UAR and IAR data sets for quarterly compliance reviews. Developed and tested automation for data validation decreasing validation time from 8 days to 2 days.
- Enhanced the UAR/IAR master data source by expanding automation to 4 additional in-scope applications (+19%), converting 3 applications from manual to automated reviews, and implementing error handling for 4 applications—reducing review cycle effort by 20 hours.
- Managed access provisioning across a large portfolio of 35 applications, performing system reporting to monitor efficiency, accuracy, and compliance while completing over 25% of team ticket volume each month.
- Performed daily, weekly, and monthly operational monitoring, proactively identifying and efficiently resolving issues, while delivering reports on failures and time to resolution to senior management.
IT Governance Risk and Controls Analyst at Argo Group (2023-09 – 2024-04)
- Developed and maintained ITGRC Microsoft SharePoint site with PowerBI dashboards to support IT compliance, risk assessments, and remediation projects. Sharepoint site acted as landing site for any IT audit requests from the external/internal audit teams, as well as storage for any documentation submitted by the application teams for their IT controls.
- Owned reporting and presentation processes for senior IT stakeholders on audit timelines, documentation requests, and on-going remediation projects.
- Conducted entry level risk assessments and collaborated with application owners to implement security and compliance remediation plans across 7 different applications.
- Reviewed audit documentation for 5 IT SOX controls and worked with application teams in order to ensure completeness before submitting to external auditors or completing walk-throughs.
IT Business Analyst at Argo Group (2021-07 – 2023-09)
- Utilized SQL to conduct ETL processes on 25,000+ rows of data, validate data changes, and generate reports for quarterly user access reviews of 20 applications in the automated process.
- Managed manual quarterly review processes for 9 applications that are not in the automated process.
- Implemented and led problem management meetings to identify pain points and remove roadblocks, lowered backlog from 35+ items to 0 over the span of 1 year.
- Cultivated relationships with third party vendors and managers across the organization to operate SOX compliance controls successfully, as well as automate the Identity Access Management and User Access Review processes.
- Collaborated with third party vendors and other business units to automate and add error-handling to operational tasks cutting down data fix times and errors in reviews.
IT Analyst Intern at T-Mobile IT Compliance (2020-10 – 2021-05)
- Executed SOX Compliance audit controls using SharePoint to validate user access to applications.
- Communicated with managers across the organization in order to complete SOX audits with SharePoint attestations.
- Automated daily data gathering and reporting using Python, Power Automate, PowerShell, Github.
- Created reporting for IT and business stakeholders in order to make data-driven business decisions.
IT Support Student Technician at Texas A&M University Department of Transportation (2019-10 – 2020-10)
- Answered phone calls and support tickets solving on average 20 issues weekly including hardware, software, and Active Directory access issues.
- Used PowerShell to add new employees to the domain space and give them the correct permissions.
- Supported department-wide hardware refresh, installing new computers (50-75), offboarding and decommissioning computers(75-100), and ensuring end users had zero down-time with new devices.
