Basil Johnson

Extensive professional experience, principally involved with implementations, tech team management(on/off-shore), system/process enhancements driving productivity, and instruction/documentation. Industries: Ecom/Omni, Fulfillment/Distribution/Supply Chain, Transportation, Manufacturing, Retail.

D & T Specialist II at ADUSA (2024-03 – Present)

Configuration, Integration and Business process Specialist for the Distribution and Transportation unit of ADUSA. Primarily charged with the implementation and configuration of Manhattan Associates SAAS solution; Manhattan Active (MAWM), for 16 DCs.

Sr. Consultant, J Jill at MindTree, Inc, LLC (2022-08 – 2023-10)

Acting Supply Chain Mgr.(temporary backfill assignment). Responsible for L2 support, enhancements, and projects, coordinating an on-shore/off-shore model.

• Configured Cycle Count triggers to increase efficiency in place of user-directed counts.
• Instituted manual purging processes for custom tables thereby reducing ASP usage by 20% on a 10G box.
• POC for all Operations/Business for Supply Chain Applications.
• Managed an offshore team of 6-8.
• Projects completed included AS400 OS upgrade from 7.1 to 7.3, Goalpost LMS Upgrade. These went full SDLC and I was responsible for Unit Testing & SIT.

Sr. Consultant, Gamestop at MindTree, Inc, LLC (2019-04 – 2022-07)

Senior technical point of contact on a managed services platform providing L2 support of WMi/PkMS and multiple in-house supply chain systems, enhancements, issue tracking, training.

• Designed/Led development and mapping of new Selection Criteria interface to allow deprecation of in-house middleware waving application. The new interface eliminated issues with duplicate orders and order maintenance in the previous middleware and allowed direct reconciliation with OMS.
• Daily support for WMi/PkMS involving issues resolution with data, waving, pick/pack, manifesting and configuration.
• Configuration across all DC activities. Receiving, Putaway, Allocation, Tasking, Cartonization, Immediate Needs.
• Identified, designed and implemented systems enhancements (< 40hrs) for process adherence (guardrails).
• WMi/PkMS maintenance involving purges, rebuilds, and server maintenance/configuration.
• AS400 OS Maintenance activities including re-organizations, indexing, ASP management, etc.
• Testing for all enhancements, configurations, OS upgrade.
• Managed an on-shore/off-shore team of 6-8.

Sr. QA Consultant, Neiman-Marcus at Infosys, LLC (2018-10 – 2019-01)

Senior QA point of contact supporting WMOS initiatives.

Sr. Consultant at Manhattan Associates, LLC (2016-03 – 2018-09)

As Senior technical point of contact with Manhattan Associates, I worked with multiple solutions/versions, their integration, mapping, specific client requirements, process design, configuration and QA.

• Senior Lead on a full-cycle WMi/PkMS greenfield implementation. Assisted other implementations at various stages.
• Delivered senior level design for client specific enhancements, issue research and resolution.
• Vertical integration with external systems and worked directly with the client project teams during configuration, testing, training, and implementation, including LMS, EOM and client in-house applications.
• Managed and trained a campus-hire.

Sr. Business Analyst at Tory Burch, LLC (2011-10 – 2015-12)

Application lead for all daily L2 support issues maintaining global supply chains, configuration, integration, mapping, testing, design, & vertical integration. Boutique and online retailer, focusing on high-end women's fashion. Encompassing 40+ retail outlets across the globe.

• Senior Lead on a full-cycle WMi/PkMS implementation.
• Identified process gaps and pro-actively collaborated with operations management.
• Worked in partnership with Manhattan Associates Consultants & independent consulting services.
• Integration lead for SAP implementation reducing daily inventory OOS from an average of 20k+ SKUs to an average of 7 SKUs.

QA Business Analyst/Development at Blair, Inc./Orchard Brands (2011-05 – 2011-09)

Increased testing effectiveness by developing quality test scenarios and test scripts based on requirements, functional and technical designs, and test scenarios through detailed process knowledge.

• Completed testing requirements on time, by delivering day-to-day QA tasks under limited supervision.
• As QA Lead for Development ensured on-time completion of testing through coordination, prioritization and scheduling of assigned projects and workload of the QA team.
• Enhanced communication by providing reports to appropriate groups on test tools, scripts, and results.
• Projects have included 3 enhancement go-lives, inventory synchronization, and Distros.

Training Specialist/HRDT at QVC, Inc. (2010-04 – 2011-04)

Improved associate performance and productivity by effectively leveraging my role as Subject Matter Expert (SME) in the area of live training, range planning, training devices, and training execution assigned for client groups IC/QA & OB as measured through Labor Management. Increased process adherence by developing high-quality training materials, including system descriptions, operating procedures, qualification documentation and other materials as assigned.

• Achieved Cycle Time Goal of 96% by utilizing systems and business rules knowledge, and project management skills to design and conduct training for Outbound Exceptions, Exempt Staff, and Inventory Control during post-implementation of Manhattan WMOS.
• Utilized project management skills, systems and business rules knowledge to design and conduct training for Outbound Exceptions, Inventory Control, and Inbound during post-implementation of Manhattan WMOS Jewelry Application.
• Reduced exceptions processing budget by 40% through identification of Exceptions Root Cause Analysis and execution of Process documentation for new Jewelry hardgoods line.

WMOS Implementation Exceptions Trainer at QVC, Inc. (2010-09 – 2010-09)

WMOS Jewelry Exceptions Project Leader at QVC, Inc. (2010-06 – 2010-08)

Distribution Supervisor/Inventory Control/QA at QVC, Inc. (2008-12 – 2010-03)

Improved product flow with the successful implementation of new RTS (Return to Stock) Procedures, training, and accountability. Collaborated with IT to determine system/process needs, timetables, and training to lessen the impact of changes. Operational areas of concern; GOH, LNC, RTV, RTS, ML, Waving, Pack plans, putaway strategy, Audits, Exceptions processing, and Pick/Pack Irregularities.

• Testing and review for new product line startup WMOS System involving $40M facility renovation.
• Increased testing effectiveness by developing quality test scenarios and test scripts based on requirements, functional and technical designs, and test scenarios through detailed process knowledge.
• Supervised a team of 6 non-exempts in User Acceptance & Regression Testing for state-of-the-art distribution facility, including pick-to-light and MHE systems.
• Attained and Maintained 99% Cycle Time through utilization of system knowledge and project management skills to design and conduct training for Outbound Exceptions during post-implementation of Manhattan WMOS.
• Integration Testing and review for new WMOS System slated for installation in 8/2009. Participated in the development of Rip and Replace Strategy. Developed training job aids for all departments.

WMOS Jewelry Test Team Leader at QVC, Inc. (2010-02 – 2010-03)

WMOS Outbound Peak Season Exceptions Project Leader at QVC, Inc. (2009-11 – 2009-12)

WMOS Test Team Leader at QVC, Inc. (2009-06 – 2009-08)

Production Planner/Staffing at QVC, Inc. (2007-12 – 2008-11)

Utilized modern production planning and scheduling tools and system knowledge to integrate, coordinate, and improve workflow between picking (including replenishments), staging, transporting, manual packing, LNC packing, Automated packing, Multi Line packing, Apparel packing (hanging and flatpack) and Trailer Cube Out on an ongoing basis. Developed reporting techniques and tools to keep management informed of ongoing and unique requirements within the D.C.

Inventory Control Analyst at QVC, Inc. (2007-06 – 2007-11)

Advanced the start-up of the Inventory Control Department by developing work-instructions, training, summary reports, and audit forms, including cycle counting and event counts procedures. Assisted in the evolution of Inventory Control procedures and practices. Performed numerous research and analyses of the inventory including trend and pattern recognition, resulting in recommendations for procedures, opportunity identification.

B.A. Degree, Applied Professional Sciences, USC, Columbia, SC