Andrea Flores

Proven leader in customer service and operations management with a talent for exceeding expectations and driving efficiency. Skilled in logistics planning, bilingual communication, and team training to ensure project success. Dedicated to fostering strong client relationships and enhancing operational processes for optimal results.

Assistant General Manager at Integrity Painting & Decorating (2026-06 – Present)

• Ensured customer service standards consistently exceeded expectations.
• Managed daily operations through effective staff supervision.
• Coordinated recruitment efforts by scheduling and conducting interviews with prospective candidates.
• Developed company events and client meetings to enhance engagement.
• Maintained strategic client relationships to secure future project opportunities.
• Collaborated with general manager to implement strategic project plans.
• Processed payroll and managed time cards in compliance with company policies.
• Coordinated project schedules and staff allocation for over 20 ongoing projects.
• Monitored project progress, proactively identifying issues or delays.
• Facilitated communication between English and Spanish speaking team members.
• Monitored inventory levels and placed orders for stock as needed.

Records Clerk at Meyers & Flowers Trial Attorney's (2021-09 – 2026-05)

• Assisted attorneys with case preparation by gathering documentation for discovery.
• Processed HIPAA-compliant records requests for medical providers.
• Managed records request projects, coordinating staff and interns.
• Trained new staff on record management systems to enhance team efficiency.
• Facilitated bilingual client communication, and simultaneous translation during conference meetings.
• Participated in staff interviews and assisted in preparing clients for depositions.
• Resolved discrepancies and disputes with providers and record retrieval companies on behalf of clients.
• Assisted with implementation of new record management software, ensuring smooth transition.
• Participated in creating new departments; implementing new procedures and structures.
• Provided support to attorneys and staff by managing calendars, scheduling meetings, organizing files, and occasional coverage for reception and case intake department with streamline of potential new client's case qualification.

High School Diploma – Geneva Community High School (2013-05)