Andres Chinchilla

Results-driven professional with a proven track record of delivering high-quality outcomes in fast-paced environments. Committed to continuous learning and applying strategic thinking to solve complex challenges while contributing to organizational success.

Customer Support Agent at Accenture (2025-01 – Present)

Support of user's account administration working with social media and other platforms

• Support of user's account administration working with social media and other platforms
• Support provided via different channels; calls, chats and emails
• Use of ticketing system

HR specialist at PTS services s.a (2022-01 – 2024-11)

HR specialist at PTS cervices s.a

• Helped employees create leave of absence and any other HR related request
• Informed employees about payments and scheduled return dates
• Reviewed documents and provided the best customer service experience

Client Services and collections at Client services s.a (2021-05 – 2021-10)

Provided assistance to the customer with their payments

• Provided assistance to the customer with their payments
• Collections processing
• Informed on details about charges on the bill
• Provided user customer service

Account Back Office Agent at DXC Technology (2019-06 – 2019-11)

Account in charge of all questions regarding orders

• Account in charge of all questions regarding orders
• Handled customer service questions
• Managed inquiries about water quality
• Oversaw issues related to coolers and equipment for water
• Addressed every question that the customer may have regarding the variety of drinking water, distilled water, purified water, and spring water

High School Diploma – Father's Home School (2002-02 – 2006-12)