Andrew Jackson
Seasoned Professional
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About
Results-driven Shift Supervisor with extensive experience in operations management, staff supervision, and strategic planning. Proven ability to improve team performance through training, mentoring, and process optimization. Strong background in workplace safety, boiler operations, and technical troubleshooting. Recognized for decisive leadership during critical system failures and for fostering a culture of safety, accountability, and continuous improvement.
Experience
Shift Supervisor at Department of Health and Human Services (2006-08 – 2025-10)
Oversee daily facility operations, ensuring compliance with departmental policies, safety regulations, and operational standards.
- Supervise, train, and mentor staff to enhance productivity, efficiency, and service delivery performance
- Streamline workflows and implement process improvements, reducing service response time and eliminating operational bottlenecks
- Conduct employee performance evaluations, providing coaching and development plans to support professional growth
- Monitor and maintain boiler systems to ensure operational efficiency and reliability
- Partner with engineering teams to troubleshoot complex mechanical issues and implement long-term solutions
- Lead emergency response efforts during system failures, minimizing downtime and maintaining service continuity
- Delegate tasks effectively to maintain workflow efficiency and team accountability
Heating Technician at New York City Housing Authority (1996-02 – 2006-06)
Diagnosed, repaired, and maintained residential and commercial heating systems using advanced diagnostic tools.
- Trained and mentored junior technicians on installation procedures and safety compliance
- Led troubleshooting initiatives to identify system inefficiencies and implement corrective actions
- Consulted with clients to assess heating requirements and recommend cost-effective solutions
- Developed and executed preventive maintenance schedules, improving system performance and reducing service disruptions
Education
GED – Eastern District
