Front Desk Agent
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I have experience in many aspects of customer service and management. I am adaptable to new environments. I have the ability to navigate new systems, technology, and procedures with ease. Thank you for taking the time to review my employment history and contact current and previous employers. I understand at first glance it looks as though I have bounced from many jobs, however, I usually had at least 2 jobs at a time and have had various careers. I look forward to meeting you soon.
Front Desk Agent - Tortuga Beach Club, Hilton Grand Vacations
Preparing welcome information for owners and guests. Maintaining spreadsheets reflecting expected occupancy and owners'/guests' requests. Communication with housekeeping, maintenance, and management to ensure satisfaction. I enjoy being the happy voice and friendly face that makes everyone feel welcome.
Caretaker - Private
Provided companionship and caretaking including household upkeep, managing finances, medical oversight, and meal preparation for Uncle with dementia and physical limitations.
Service Advisor - Hertrich Chevrolet of Dover
Greet customers in the service lane, review vehicle issues and recommended maintenance, relay concerns and findings between technician and vehicle owner, confirm warranty coverage, advise and gain approval from customer for the repair cost and time required.
Service Writer - Colonial Motors
Scheduled and greeted customers, advised them of vehicle repair needs and financial options/obligations after pricing parts and labor and coordinating with the warranty company. Applied payments to customer accounts. Established payment plans and collection procedures if payments were not received in a timely manner.
Bartender - Stone's Bar & Package Store
Maintaining a happy and safe atmosphere for patrons. Following state laws for selling and serving alcohol. Cash handling. Stocking. Cocktail creation.
Reconciled returns, warranties, and receivables with corporate office. Built relationships with preferred accounts and maintained their stock items. Delivered parts to service departments.
Licensed Massage Therapist - Mobile Messenger of Massage
Assessed and addressed clients' concerns through tissue manipulation techniques. Built rapport and gained trust while helping patients reach their physical goals. I never advertised and relied on recommendations/word of mouth.
Chiropractic Assistant - Forrest Family Chiropractic Center
Provided support to the doctors with their mission to ease suffering and provide education to their patients. Engaged with and performed assessments on potential clients at events, gatherings, schools, and other locations. Demonstrated healthy lifestyle plans through "Half Hour to Health" classes and taught posture improvement exercises.
Explained recommended care plans and financial options. Assisted with applying for credit for healthcare costs. Confirmed insurance coverage. Prepared documentation for attorneys and insurance billing.
Charged and allocated reoccurring payments. This office focused on Question Based Marketing and Retention through Patient Education.
Social Quarters & Event Server - Loyal Order of Moose Camden-Wyoming
Adhered to all local & international moose lodge standard procedures. Assisted with fundraising, prepared food, and organized events. Complied with ABCC standards and State Lottery procedures while serving beverages and maintaining decorum. Cash handling.
Front Desk Receptionist - Best Western
Welcomed guests to check in area that I kept clean and organized. Addressed any concerns with maintenance and housekeeping staff. Deescalated unruly guests and if needed contacted local law enforcement to ensure all guests were safe. Processed room deposits and payments.
Loan Officer - Atlantic Finance
Determined and processed personal loans after confirming required documentation and credit reports. Explained interest rates and loan repayment options. Processed reoccurring payments and allocated them based on loan terms. Assisted the legal team with preparation for court proceedings for collections of unpaid balances.
Branch Manager - Cashpoint
Established credit worthiness of loan applicants and their collateral worth. Created a working environment that helped staff reach their financial goals through bonuses. Worked with clients to refinance their loan terms or repossessed vehicles and followed state requirements following forfeiture. After clearing the extreme debt of my location (inherited when accepted the position), I collected for other location's outstanding balances.
Bartender/Server/Shot Specialist - Loockerman Exchange
Created a jovial, safe and friendly experience for all patrons and built relationships with customers that became our "regulars". Assisted with local marketing. Followed established procedures to maintain a clean and stocked bar. Protected personal and establishment's professional liquor licensing by adhering to local ABCC requirements.
Assistant Manager - Spice of Life
Ordered and maintained store inventory. Compared vendor pricing and availability. Nightly deposits/Cash handling.
Credit Card Customer Service - Bank of America - Call Center Dover, DE
Answered general account inquiries, advised customers of promotions such as balance transfers, educated customers on interest rates and how to avoid excess fees. This company was very focused on First Call Resolution and Six Sigma.
