Charity Rodden

Execute seamless check-in/check-out procedures while maintaining exceptional guest satisfaction ratings Manage property management system and reservations with precision, ensuring accurate room assignments and billing Handle complex guest requests and special arrangements with attention to detail and professionalism

Front Desk Agent at La Quinta Inns & Suites (2023-01 – 2026-08)

• Execute seamless check-in/check-out procedures while maintaining exceptional guest satisfaction ratings
• Manage property management system and reservations with precision, ensuring accurate room assignments and billing
• Handle complex guest requests and special arrangements with attention to detail and professionalism
• Coordinate effectively with housekeeping, maintenance, and other departments to deliver superior guest experiences
• Balance daily shift transactions with 100% accuracy, including cash, credit cards, and billing reconciliation
• Demonstrate thorough knowledge of local attractions, dining options, and services for guest recommendations
• Maintain immaculate front desk presentation and professional appearance at all times

Associate of Arts – St. Johns River State College (2027)