Angela Ozdemir

Healthcare privacy and compliance professional with 6+ years of healthcare experience, including 3+ years in HIPAA-regulated release of information. Skilled in applying HIPAA and HITECH requirements, validating authorizations, enforcing the minimum necessary standard, and safeguarding protected health information (PHI). Experienced in responding to subpoenas, court orders, and attorney requests, and in performing quality assurance reviews to ensure accurate, compliant documentation.

Strong analytical and detail skills, with a track record of collaborating across multidisciplinary teams. Bilingual (Spanish/English). B.S. in Health Care Administration; AHIOS Certified Release of Information Specialist (CRIS).

Certified Release of Information Specialist - MRO - Crown Point, IN

(2023-01)

• Review and validate requests and authorizations for the release of PHI to ensure compliance with HIPAA, HITECH, and organizational policies
• Evaluate requests for Treatment, Payment, and Operations (TPO) to ensure adherence to “minimum necessary” standards and regulatory requirements
• Process and fulfill legal medical record requests, including subpoenas, court orders, attorney requests, and government investigations; certify records for release as required
• Prioritize and manage continuation of care requests to ensure timely, accurate delivery via electronic systems or paper records
• Perform quality assurance reviews of ROI requests to identify errors and verify accuracy, completeness, and compliance before release
• Respond to incoming inquiries through mail, phone, fax, and in-person requests, providing timely and professional customer support
• Maintain strict compliance with facility policies and regulatory standards throughout the logging, processing, and release of medical records

Guest Service Representative (part-time) - Franciscan Health - Crown Point, IN

(2021-10 - 2022-12)

• Utilized EPIC to verify patient information and room assignments while maintaining confidentiality and HIPAA compliance
• Assisted patients and visitors with way-finding, transportation coordination, and customer support in a fast-paced healthcare environment
• Addressed patient and family concerns regarding service quality and acted as a liaison between visitors and hospital departments to facilitate issue resolution
• Supported positive patient experience initiatives through effective communication, problem-solving, and service recovery practices
• Maintained professionalism and discretion when handling sensitive patient information and visitor interactions

Receptionist (Bilingual) (part-time) - USA Vein Clinics - Chicago Metropolitan Area

(2020-07 - 2022-12)

• Registered patients, verified demographic and insurance information, and ensured accurate documentation within electronic medical records systems
• Managed patient medical records in Intergy, including demographics, medication lists, medical histories, and present illness documentation
• Scheduled new and follow-up appointments while coordinating with clinical and administrative staff to support efficient patient flow
• Processed patient payments, co-pays, and uninsured visit transactions while maintaining financial accuracy and confidentiality
• Delivered bilingual customer service support to improve communication, patient understanding, and overall patient experience
• Maintained compliance with healthcare privacy standards and organizational policies when handling PHI

Bachelor of Science - Health Care Administration - Purdue University Global

Certificate - Medical Office Administration - Purdue University Global