Marshun Gilchrest

Detail oriented data professional with 9+ years entering, validating, and protecting sensitive records across multiple systems, including current remote work in the FedEx Employee Solutions contact center. HIPAA Compliance certified with hands on experience handling patient specimens and protected health information as a medical courier. Consistently meets productivity and quality standards while maintaining strict confidentiality, and learns new platforms and processes quickly.

Ready to bring accuracy, dependability, and clear communication to the Sharecare Release of Information team.

HR Data Analyst, Employee Solutions Contact Center at FedEx (2020-10 – Present)

• Enter, update, and verify sensitive employee records across multiple internal systems, holding to a zero error standard.
• Protect confidential personal information by following strict privacy and security policies, the same discipline HIPAA requires for PHI.
• Serve employees and customers remotely by phone and email, resolving inquiries accurately, courteously, and on time.
• Manage a high volume of requests and competing priorities while meeting productivity and quality benchmarks.
• Communicate clearly with staff at all levels, turning detailed information into simple, easy to follow updates.

Medical Courier at Independent Contractor (2022 – Present)

• Transport patient specimens and medical documents between facilities, maintaining chain of custody and the confidentiality of protected health information.
• Follow HIPAA and bloodborne pathogen handling procedures on every route.
• Complete deliveries through Amazon Flex and Spark, keeping accurate delivery records and meeting tight time windows.

Junior Data Analyst at AutoZone (2018-01 – 2020-08)

• Tracked and reported performance data that improved on time customer delivery by 10%.
• Kept data accurate across systems and built clear, easy to read reports for leadership.

Data Quality Analyst at Delta Global Service (2018-01 – 2018-12)

• Reviewed records for accuracy and consistency, catching and correcting errors before they affected service quality.
• Escalated time sensitive issues to management with clear, complete documentation.

Rural City Carrier at United States Postal Service (2016-05 – 2017)

• Handled mail and packages under strict security and confidentiality standards while following established procedures.

Data Quality Analyst at Randstad Staffing Services (2014-12 – 2018-01)

• Reduced processing errors by 20% through careful attention to detail and quality control habits.
• Worked remotely across multiple systems and accounts with minimal supervision, keeping clear communication with vendors.

– The Art Institute of Nashville (2014)

– University of Memphis (2012)

– Lane College (2010 – 2011)

– East High School (2010)